Best Western Orlando West

Worst best western for service and cleanliness. The night clerk …… retrain. You work at a hotel there HAS to be cleaning supplies we asked for them but he said he didnt have any. This room is never rented because of the long term Guest who is a chain smoker next door . So why did you rent to my family?

My mistake was reading the previous reviews before our stay. We were there for 1 night for Rolling Stones concert. That hotel was so clean and manicured, from the parking lot to the landscaping. Not in a bad area at all, no prostitutes...it can compare to any 5 star hotel. Floors were shiny clean. Location was perfect. Don't let the bad reviews discourage you. Those people with bad reviews probably complain about everything. Go.

Don't. Just don't. Bad part of town. Housekeeping was terrible. No soap or shampoos in room. No coffee for coffee pot. Room lock not functioning. exterior entry doors broken. Just a bad run down property, despite the efforts to spruce up the tiny rooms this place is well below most standards.

Very old and needs a lot of renovation. Beds looked good but the bathroom was disgusting. I did not stay and I doubt I’ll get my money back. They were sold out and could not offer me another room. The owner has not reached out so he’s probably dodging me. I’ve never left a room with out staying before and I’ve travelled budget lodgings since I was a little kid, over 50 yrs. I always try to see the positives but last night I was having to scrub the bathroom down just to go in there. It smelled like old urine with splatter on the floor. I started to clean and I thought’ what the hell am I doing?’ It was late and I was tired, so I packed back up and left. What a garbage dump place and maybe the owner lives in filth too so it seems normal.

We stayed there for 4 days for the Pro Bowl and Olympic Marathon Trials in early February. - The Room: The room at this property: one of the dirtiest experienced. Floor was dusty/dirty, bed headboard/table/bathroom door had splatter of stuff?, sheets were clean but thin that you could see mattress stains, got new hand towels since the ones in the room were stained, and clean extra blanket had cigarette burn holes. - Weird smell out of air conditioner or corner of the room started. We were laughing at how bad the room was. We could have asked for another room but the hotel was completely sold out, and other guests said their rooms were about the same. So, what was the point? - The Key Card: Every day, without fail, our keys would stop working, though we kept it away from our phone or other magnetic items. Staff never wondered/cared why it was happening daily. - Hotel location: Hotel is on the corner of 2 very busy and loud traffic areas. We felt safe walking/running around the neighborhood (we had no car). - The Breakfast: Weekday bfast was a bag of snacks. Weird, but okay. Weekend bfast, you needed a voucher from the front desk for bfast at the Chinese restaurant next to hotel. The food was not great; no other food in the area other than a WaWa down the street. - Good points: The staff were very friendly and helpful. The bed was very comfortable and the water pressure in the shower was good. - Bottomline: this property is really tired & rooms not clean for the price & location. The staff were very friendly/helpful, but don’t expect ‘going above and beyond.’