Best Western Plus Orillia Hotel

Staff very friendly and helpful nice place to stay well maintained and taken care of will stay again

房間很乾凈，離酒店不遠有******, 酒店旁邊就是大湖，早上湖邊散步非常好！

Excellent The room was very clean bed was so comfortable! Hot tub was in great condition! Filled up fast with lots of hot water. Staff was very friendly. Breakfast was great! Our second time there we will definitely be back when we visit the area again. Thanks

Don't be fooled like us. We stayed in the King Room with Whirlpool on June 24, 2025. We booked early in June, specifically choosing this hotel because the listing included breakfast (note that older reviews about this are no longer true). We were coming off a hectic travel schedule and wanted a place where we could just relax and not worry about tracking down meals or amenities. Upon arrival, we were told that breakfast was no longer provided. When we showed our booking details to the front desk manager, Ben, he simply shrugged, saying they didn't update their listing on the booking websites in time. No apology for the lack of communication, and no effort to make things right. The next morning, the hotel shut off water to all the rooms — again, without any warning. When we called the front desk, the staff casually said, “Oh yeah, we had a mini emergency and had to stop all water,” as if it was no big deal. No courtesy call, no workarounds offered like bottled water to manage getting ready in the morning. The most disappointing part isn't even the lack of breakfast or running water: it was the staff's indifference. At no point did anyone express concern or take responsibility. If staff had handled this with a little bit more professionalism, we wouldn't have left this review. Hopefully this informs at least one other potential guest so they reconsider their options.

Checked in Saturday night Returned and no electricity, no emergency lights No back up generator for essentials Wasn't fault of hotel, but weren't very apologetic A discount or possibly a voucher would of been acceptable

Reception is super friendly and goes out of their way to help. Room adequate but obvious that furniture was not moved around so we found the room with old ketchup packets, glasses and dirt under bed and behind drawers.