The Jolly Sailor, Orford

Booked all four rooms with friends. Hannah (manager) & Emma (breakfast) were helpful, efficient & attentive. However rooms are baths only, some without hand shower and on our 2nd day there was no hot water in the building so couldn’t even have a bath. Complained to Paul (duty manager) who did nothing after saying he would sort some sort of compensation and then disappeared when we went to check out. It was a very hot weekend so not having a bath was most inconvenient. The hot water was fixed but too late for us as we had already dressed and packed for check out. Had breakfast both mornings and dinner on Friday night which were all very good.

We had Sunday lunch . The food was very good and only a short Wait . The staff are very friendly and the cost was reasonable . The outside area is very relaxed with a verity of different seating, including tables and a large covered area picnic tables and deck chairs .

A rather muddled but quaint event, staff were more than obliging, and the food was lush...highly recommend....the managers were more than helpful! Would certainly return! It's a quaint pub in a lovely picturesque area, which oozes charm with a basic feel...a feel that most will enjoy!

This poor score and review relates to the Jolly Sailor's Bed and Breakfast service and facilities not the restaurant or bar. Main issues: 1. Room booked direct so to secure a specific room. Requested a specific type of room,( which we thought we had secured) Told "it's on the ground floor with only a view of the rear garden and not overlooking the road", but all the rooms do and was woken up at 06.45 by bin truck. Answer from Management " We seemed to have got our wires crossed !!" 2. On-duty manager tried to convince us Body Lotion could lather -up and be used as bath/shower gel when we asked for some!! None provided; had to use hand wash!! Management Answer : "He gave you some shampoo" 3. Knew rooms only had a bath, but on advising our age on booking, we should have been cautioned that it is a deep rolltop bath. My wife struggled to get out of it. Answer: " There is no room for a shower because of the age of the building and eave's". that is obvious, but what about our safety? 4. Continental Breakfast: worst ever experienced. See Photo. Mouldy and stale Muesli - removed from photo, small cereal bowl with minute quantities of mixed berries, orange juice and bread and jam. We were told it was a spread and you may not want a cooked breakfast!! Answer: "we are a small hotel and not able to offer a wider selection and anyway most people prefer a cooked breakfast." 5. Payment: asked up front on arrival and after evening meal. Told why; "just in case you forget in the morning in the rush". Didn't make us feel particularly trusted. Answer: "That's our accounting system" We emailed the management twice with these main complaints ( there were others) to give them the opportunity to offer feasible and acceptable reasons. Unfortunately, they didn't, hence this poor score and review. Positives: Big comfortable bed, lovely linen, spacious and very clean.

Amazing building with loads of character and very relaxing. A great change from the "normal block of rooms" that so many hotels are these days. Really cosy bar and great food served. Probably the biggest breakfast I've seen and cooked perfectly. A very professional and friendly team who couldn't do enough. Loved it - thank you.

Recently stayed in three separate rooms with family. We all agreed the Jolly Sailor was fantastic and just what we were after. Staff were welcoming, rooms comfortable, clean and good value. The pub is well located, and food was great too. What more could you ask for