Hotel in zona UVU Classroom Building, Orem

La stanza è un po'distinta. Dice alla reception, l'atteggiamento della reception è duro, non può cambiare la stanza, e tutto il resto è buono, soprattutto in un ambiente di prima classe!

Stayed here for 1 night towards the end of our 3 week road trip. Have a favorite indian restaurant near this hotel was why we stayed here. Arrived before the ”normal check in time” and was told to come back at 2pm. We did and the gal at the desk checked us in for 309. Went to that room and had not been cleaned at all, so we went back down with all of our belongings and she did apologize, and advised it popped up in her computer that it was cleaned. Re-assigned to room 419 and that was fine. Minor issues that did not need immediate attention, as in one of the two toilet paper holders broken from the wall and the big ”orange colored” stain on the carpet right by my side of the bed. (OMG) Since our window faced the main street, as soon as we went to bed between the traffic noise outside and the yelling screaming of kids down the hall (these walls must be paper thin) we hardly got any sleep at all. Was about to call the front desk, but figured that would be a lost cause. Would not return to this property again if in Provo.

La colazione decente, l'omelette era davvero buona una mattina e c'erano sempre cibo cotto, pasticceria, formaggi di frutta, una macchina da waffle, pudding di riso, bevande fredde, ecc così direi che probabilmente la parte migliore del personale era amichevole, sono stati in bagno, è un posto conveniente con un bel interno, ma sembrava che le cose non fossero abbastanza giuste... Era così forte che non avevo dormito tranquille notti, come famiglia avevamo 3 camere e tutti commentavano il rumore del sistema con aria così non mi sono reso conto che la mia stanza era più alta fino a quando mio fratello non era nella mia stanza per vedere un film l'ultima sera, veniva dalla cucina e era davvero disturbante anche con i colli I luminati erano così dimmi manteni 5 luci in bagno e luci in camera Servizio era delizioso ma un'ora dopo che abbiamo ordinato ci siamo scesi a vedere quanto tempo sarebbe stato ricevuto entro i prossimi 10 minuti, quindi pensano che ci dimenticassero (era solo una quesadilla e una pasta che è per questo che abbiamo chiamato quando era stata un'ora) La piscina non è riscaldata, quindi il tubo caldo è grande per saltare subito dopo! Ma non ci sono camere cambiate in modo che si possa camminare dalle tollerance di giochi in piscina vicino alla porta o cambiare in piscina (invece di una camera cambiante con una porta nella piscina come mi aspettavo) Vorrei valutare più, ma sembra quasi che si concentrino su cose più grandi dimenticando le basi? Non mi piacerebbe stare da qualche parte, è più del doppio il prezzo che pago regolarmente per gli hotel in Inghilterra, quindi mi aspettavo più Mia madre si aspettava anche vestiti così era un po 'disappunto suggerimenti per gli ospiti non americani, the iron cord extends out of the bottom, follow the instructions on the coffee pack (no kettle) and you’ll need a room key when checking out to get out the car park

We had so many conflicting experiences with this hotel... We stayed here about 6 years ago and it was great. This time, mostly disappointing. We stayed here for a week - this time not for a wedding, but for a funeral. Check-in was fine and the room seemed good... until we raised the toilet lid and discovered that it had not been cleaned and in fact, was coated with what looked like the previous guest's diarrhea. We were exhausted from our drive, so didn't ask for it to be cleaned until the following morning (I know... gross). When I went to ask the front desk to have housekeeping clean it, the front desk person said ”I don't clean toilets”... as if I was asking HER to go up and clean the toilet. I responded ”ummm you look like a front desk person... maybe ask housekeeping to clean it??” Also that morning, our room started to smell like diesel exhaust. The source was some dude outside (we were on the 2nd floor) our window, letting his huge, backed in truck idle for at least 30 minutes, while the exhaust was pointed at the building. We were leaving at that point and hoped that the room would air out by the time we returned (which it did). While the guy's truck was idling, I noticed the hotel manager standing there for about 15 minutes, chatting with the guy (this fact will come up later). When we returned that evening the toilet had been scrubbed thoroughly, thank goodness. Next morning, once again, the room filled up with diesel exhaust from the truck parked below our window. My husband decided to go talk to the front desk about it. He talked to the manager, who basically treated him like he was delusional... that there is no truck idling below our window. When we left, I pointed out the manager and asked my husband if that was the person he had talked to about the truck, to which my husband replied ”yes”. I then told him ”that guy was talking (standing next the the truck while it idled) to the truck owner yesterday for at least 15 minutes... he knows that the truck was sitting there, pouring exhaust towards the building”. So basically, the manager lied to my husband. The hotel wasn't automatically sending housekeeping in to clean stay-over rooms, citing Covid as their reason. (you could get your room cleaned if you asked). I understand this, but if you're going to cite Covid to not do something that you normally do, maybe ask your staff to wear masks? During the entire week we were there, we saw only one staff member wearing a mask. Now for the good stuff: the breakfast staff was great. Very friendly and diligent to keep the area clean and stocked. The lobby was kept clean (even with some snow being tracked in) and tidy at all times. The hotel is very conveniently located by the I-15 and yes, the state liquor store. I had misplaced a necklace and thought that maybe I had left it in the room. When my husband called to ask if someone could go look for it, the front desk person was very helpful and kind, going up to the room

Un hotel molto conveniente per la zona Provo, di base ma ha tutto quello che ti serve. 50 dollari di deposito all'arrivo che potrebbero catturare alcune persone

酒店位置靠近鹽湖城南部，距離機場遠了一點

This was a fun night out though it was extremely crowded. We were there to do a zip line, full moon tour. Others were there to simply ride the lift. Those just riding the lift had a 2 hour wait regardless of prepaying for their tickets. Those riding the zip line were luckier and were able to bypass the line. We’ve zip lined several times and honestly this was a very high price tag for what you actually get. Though the moon is always cool to see, the event missed the actual full moon by three days so I’m not sure why they call it a full moon tour? All of the workers were very kind and helpful and Sundance is undoubtedly a beautiful place though you can’t see much of the scenery at night. Overall, I wouldn’t do this particular zip tour again at just under 200.00 for the pair of us. IF I had the time to wait in line 2 hours, I could see the lift ride, which has a lower price tag, being a good date night. Make sure to get at the resort at least 30-40 min early as you will be directed to park very far away and then must wait to be shuttled to where you need to be.

I've stayed at the tru for a little over two weeks now and can honestly say this has been the best experience I've had staying at any hotel in the past 7 years Ive spent visiting the SLC area. Ive never had an experience bad enough to leave a negative review but also never had a stay that was exceptional enough to justify taking the time to praise a stay. The first couple nights, there were some issues with neighboring guests, which is going to happen sometimes. However, what sets this place heads above other stays was response from the staff. It was nothing short of exceptional, especially in this day and age where customer service seems to be in a free fall. Instead of the basic attempt to call the room and then basically ignore the issue they went up after there wasnt a response and addressed the issue. All of the staff are sincere, kind and clearly demonstrate a desire to make the best experience for a guest possible. After speaking with the manager its clear that they have an actual LEADER. Breakfast setup feels clean and the food, while nothing to write home about, is decent and properly cooked.

The best word to explain the customer service is WOW!!! Just WOW!!! Junior at the front desk has been the most helpful and accommodating person I have ever met!!!! If I could give a gazillion star review just because of Junior I would!!! Excluding Junior - my review is: the hotel is nice. Definitely worth every penny you spend. I love the kitchenette and how spacious the King Studio Suite is. It is fantastic for people that need to work on a laptop remotely. I think the cute body lotion, shampoo, and conditioner built-in is super adorable!!! Mainly though the rooms are nice, the amenities are great, the kitchenette is wonderful, but again the customer service is the BEST I have ever experienced!!! Junior is absolutely AMAZING!!!! I have stayed at a lot of hotels and I have never been treated with this kind of exemplary customer service!!! He is amazing and has not just superseded what I would hope for but has gone so above and beyond that I don't think I even knew what customer service was until him!!!! You will not regret staying here!!!