Utente ospite
19 febbraio 2024
Beautiful view & clean facilities. Please be advised, this is not a hotel. The ‘24 hour security’ is not 24 hours. There are instances where there is no staff; during this time, no one answered the phone, nor did they return calls. The building is not secure. I came into the lobby from the street after the Mardi Gras parade, along with others from the street. No questions asked and I had never seen the man on shift before. There is a quiet time; however security nor staff were there to quiet down the guests. Since the property doesn’t do the booking, I’m not sure what authority they go have, other than calling the booking agent of noisy guest who is not compliant. The door to the parking lot on level 1 would remain open even though a key code required. They don’t recode or have smart keys (programmed) to prevent guests from returning to access the facility (or giving the code to friends or family). The indoor heated pool was great; the hot tub was closed, The PM stated it was open; they are not on site to verify. I don’t know how far away their office is. There is free laundry just outside the units which is convenient.. There are no meals availlable on the property. In the rare instances you can find staff in the office, they only sell nachos. Vending is on the 3rd floor and ice machine is near the pool (ground floor). Neither are on other floors where guests are. I wanted to buy a towel and some other items from the store and over the course of a 4 day, I only saw the lobby/office/ store manned 1 time during their open hours. Please note this is where you must buy your $40.00 parking pass (closed all day 2/22/2024, but required for an overnight stay. The property management company defers to the HOA, and the staff defers to your host (PM or whoever you booked through) who rented out the unit for the owner or person whose time share stay was inconvenient- subletting).
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