Mt. Lemmon Lodge

The hotel has been amazing!!! The property and staff are all great. Unfortunately we had some old grouchy farts that complained the whole time about our kids and our noise. My son overheard them at 6pm complaining to the front desk that shouldn’t have a foosball table on the patio because it ruined the vibe on the patio, we also got overheard them compiling about us on the patio about our kids and then we got a noise complaint from the stupid same people before 10 about zero noise. This is a family friendly resort and this is absolutely absurd for them to do this. They need to stay in their 50+ resort if they can’t stand kids.

I paid over $220 for a room with no warm or hot water and I was not notified of this prior to or at time of booking. After, staff admitted they were aware of the problem but made the excuse that it was a ‘mystery’ why some rooms didn’t have heated water. We were kept up for at least two hours, starting at 12am until after 2 am. There was someone running around and stomping above us. We called the front desk multiple times, which is what we were told to do if we had any issues. We left messages as well. When I reported the noise issue the next day via message it was basically ignored. Again, I was met with the excuse of ‘we should have provided you with the emergency number’. For what we paid, it was appalling to have such a low quality experience and lack of care or accountability from hotel staff. We were not offered any credit or refund.

Everything was great except the parking. Best to bring a compact sedan if you’re going to park in the lodge parking.

There was so much preaching about water conservation but it took 5 minutes or more to get hot water from the faucet & shower. Each room should have instant hot water heaters if you really care about conservation. Also, to charge $1.00 for a cup of water & 3.00 for a bottle? What about the plastic cups to put the water in? Charge $1.00 for the bottle of water & people may take it with them & actually drink it rather than throw it out with the cup going to the landfill & water wasted. The hotel was awesome & service was great. It's a super addition to the mountain!

Weather was so amazing for some beautiful hikes nearby, the trails are so close you can walk to some of them. The staff was so kind and wonderful! The room was amazing and a perfect treat for my husband and me to celebrate his birthday!!

No turn down service unless requested citing water shortages. Not sure how they are connected. Wifi was up and down every couple minutes