Radisson Hotel and Suites Zurich

This hotel is not far from the airport and can take a tram which is only 15mins away. Room size is considered big but the bed is a bit small for two person. Overall feel is good and convenient to travel to town areas

This was probably the worst experience in my life. I would really like a refund if there was a way. (Trip.com can you hear me?) Upon arrival, we were asked to check in on an automated kiosk (whilst all the reception staff were not doing anything). After a good 20 mins on the failed system, we were finally transferred to the reception. More than one guest was stuck at this point. We are then given out first room. When we entered the first room, there were still plastic wraps on the floor and the trash can wasn't cleared out (food waste and soda cans from previous guests). The bed also appeared as if someone had just slept on it, with bed sheet opened. We did not take photos of these thinking it's an isolated incidence. Without further inspection we returned to the reception to ask for a clean room. At this point, it appears that the whole check in system had collapsed but lucky enough we were given a second room with manual check in. Same thing happens in the second room, garbage can still had trash in it, and the toilet seat even had stain from previous use. (See images) Knowing we might not be able to get another replacement, we accepted the hotel's arrangement to send in house keeping immediately. Two cleaners came and cleaned the toilet and took out the trash. We did not want them to come in again during our stay. It was later proven a good decision to take the second room. As we walked out for dinner around 8pm, the lobby was filled with guests who weren't able to check in. The team of staff (apart from one man on the first day) was cold and uninviting. Wait, I thought Switzerland was famous for their hotel management education? The hotel arguably had good hardware, things were relatively new but the management was amateur at best. The room was dimly lit, if you drop anything on the floor you have to use your own flashlight to find them. Overall this was a horrible experience. I wouldn't recommend it to anyone.

Radisson hotel and suites is a convenient hotel for business travellers who want to stay close to the airport. It is pretty far from the city centre. The amenities are basic but clean. Service is good.

Great stay close to the hotel and directly in front of Glattpark tram stop which takes you to the airport or Zurich. The Superior Studio Suite has a sink, cooker, microwave and dishwasher so you can cook your own food and save money. There is no complimentary snack or water though. You can however fill your water bottle downstairs in the reception.

Great location. Supermarket around the corner and 3 minutes walk to tram station

It's terrible. No internet connection There are also unknown insects. The design of the room light is unreasonable, and there is not enough light at night.