Hotel Curio Collection by Hilton a Abbazia

This hotel is modern and elegant. Our first impression was great! We were served a wonderful lunch at the rooftop terrace when we arrived. The rooms were spacious, well-equipped, and spotless. The beds were large and comfortable. Breakfast was excellent. The spa was amazing with a really large swimming pool, a nice resting area, and well-heated saunas. A great place to relax. This could have been a really great two-night stay. But the hotel was hosting a wedding while we stayed there, and that had many negative consequences for us. First, the rooftop was closed after we had our lunch there and remained unavailable for the rest of our stay. We we told we could enjoy the spa instead, but that is not really the same as sitting in the sun with a nice drink. Second, on the day of the wedding, the spa was used as some sort of gathering place for families with children. All rest beds were occupied for hours, and it was very noisy (and do you really allow babies in the swimming pool?) It did not feel like a spa at all, and it was no place to relax after a swim. Third, the bar next to the reception was used for the wedding reception, so we could not be there either. It was Saturday afternoon/evening, and there were no place for us to be in the hotel if we wanted to chat over a drink. Fourth, the hotel rooms are not exactly sound proof. If you stay in a room with connecting doors, you will hear the guests in the connected room really well through the door. And if they have loud music at the rooftop. you can sing along in your room. The wedding party went on until 4-5 in the morning. First on the roof top, which was terribly noisy, before it was moved to the basement. That was a bit better, but we could still hear the bass. My travel companions called the reception many times throughout the night to ask them to lower the music, but it did not help. Some of them were kept awake by the music till 4.30. Good sleep is the core of the service a hotel should deliver, and is something we expected from a 5-star hotel. I think we should be told in advance if hotel facilities will be made unavailable. We might have decided to stay somewhere else. And as long as the rooms are not soundproof, loud parties until early morning should not be allowed. The welfare of wedding guests was clearly given higher priority than ours. We don't feel we got what we paid for.