Hotel in zona Ommen, Ommen

We booked the culinary package and it did not disappoint. The dinner and service is truly 5 star. Breakfast is delicious. All staff are wonderfully competent and friendly and happy. The hotel location and decoration is 5 star. Our superior room was excellent. The wellness facility is spotless and beautiful though could do with a pool or a hot tub. This is our favourite hotel and food experience in the Netherlands

Het hotel is geen gran luxe maar wel oke. Voor zo weinig geld kan je ook geen super luxe verwachten. Alles was schoon en de douche in de badkamer werkte goed. Ontbijt was heel uitgebreid voor weinig geld. Vriendelijk personeel. Het hotel is kindvriendelijk.

Con parenti a nord del paese, ci piace stare in questo hotel quando ci viene data una visita di famiglia. Fino a poco tempo fa, l'hotel faceva parte della catena dell'hotel Westcord, ma è diventato un hotel indipendente. Sulla base di esperienze precedenti, non abbiamo visto molta differenza per quanto riguarda le camere d'albergo, la pulizia, il personale amichevole e il colazione. L'hotel si trova nelle periferie di Raalte su una strada principale con facile accesso a Ommen/Hoogeveen (nord), Deventer (sud), Zwolle (ovest) e Almelo/Hengelo (est), è relativamente nuovo e sembra una vecchia fattoria con cortile interno. Le camere sono state coperte dal primo piano, con accisa e accappatoio con camera per un secondo letto matrimoniale, perfetto per le famiglie. Le pareti sono un po' sul lato sottile, siamo stati trattati a un concerto serale e non abbiamo bisogno di un allarme da svegliare da vivaci toddler nella stanza accanto a noi. La colazione era un po' astuta, il ristorante era riuscito, ma dovevamo aspettare un tavolo di quattro e il personale controllava costantemente e si assicurava che ci fosse abbastanza fornitura. La colazione è stata inclusa nel prezzo e una buona varietà, che offre a tutti.

A great hotel with the friendliest and finest staff always keeping the guest experience front of mind. Rooms are spacious and comfortable. Just a nice place with great detail to the decor. The location is central amd the area is quiet so a good night slepp is always on the cards.

Great location, great service, great breakfast, great rooms, quiet even if close to railway station (200 m). Only small issue is the limited number of parking slots.

The owner, Sander, is extremely typical in being tight and inconsiderate of customers who are not satisfied. We had a flood in our bathroom due to the walk in shower, and even though he tried to fix it, it still flooded afterwards. Nothing was done about keeping us happy or compensating for this terrible experience. Showers were limited for us, they were cut short and caused inconvenience with us left with shampoo in our hair! No complimentary drink to say sorry, in fact no-one even apologised for any of the unfortunate events that occurred with the shower! So shocking and completely unprofessional. When I then look at their target audience, I realise the majority of the customers are over the age of 60, so they probably are oblivious to all the problems. Very defensive staff, especially on check out who just looked as pathetic as a teenager being told off. She obviously had been warned by Sander and went straight into defence mode. Again, very amateur and unprofessional. Also, the soap and shampoo facilities for a so-called four star hotel was a joke. Locked in tubes and half empty on the day of arrival. Four or five star hotels usually utilise miniature toiletries. I have travelled a lot and know that this method is typical of 2/3 star hotels or motels, which I tend to avoid. Again a way of saving money and a short cut. Lame. Just lame. The buffet dinner was bland, tasteless and rather disgusting. It is not live cooking - it is a shambles; children fingering all the food with dirty hands, and then expecting us to eat it. No thanks. Waste of money and complete rip off room prices. Best of luck to this potential old people's home. If my grandparents were still alive, I would still not recommend the hotel to them. They would deserve better, as did we. Have the decency not to rate yourself on what is visible on the surface (the view/location etc) but actually on the ins and outs of staying there. It is terrible but the worst thing was the staff's attitude. I am so happy they do not treat customers like this in the UK. Shame on Sander and his appalling staff. Disgusting. Useless. Waste of space. Good luck.