Ellenbarrett
3 luglio 2024
Honest review, after reading a mix of reviews I was a little apprehensive. Hotel grounds and pools are lovely, pretty view of mountains and the location of the hotel is perfect. Just a short walk down to the road to bars, restaurants, supermarkets and the beach. Poolside extremely slippery, shoes are needed especially children!! Slides are very fast, children need to be supervised. Hotel rooms small but have what you need, water stocked daily, my only negative here is that the housekeeping staff did not speak English. We had 2 adults and 1 child in our room. We asked daily for 3 towels as they kept giving us 2 but did not understand and only 2/7 days did we have 3 towels. The sofa bed was also not set up on arrival but they did do this very promptly after we asked. My mum's contact lenses case got thrown out on day 3 of our holiday, we bought this up to reception who implied we were irresponsible and lost them as the housekeeping staff wouldn't touch them. They were very rude and refused to help us, meaning we had to find a pharmacy and buy more, did not appreciate the rudeness here from the reception staff. Entertainment staff were fabulous as was Fred the photographer - wonderful photos thank you! Very friendly and really made our holiday. Our children loved gamze the kids club lady and really enjoyed going to the kids club where they played games, did face painting, had ice cream and watched movies. My only negative here is that sometimes kids club started an hour or so late with no signs up to say otherwise. The food was hit and miss, did not enjoy breakfast, not much choice in my opinion and the queues for the omelettes were long! Lunch and snacks personally were the best for me and the pancakes, served 12.30-4.30 were delicious as well as the ice creams (3-4pm). We did eat dinner out a couple of times throughout the week as there are lots of restaurants near by. Sunbeds by the pool were all taken/reserved by 8am so had to get up early to get a sunbed, even though signs say you cannot reserve beds, some beds had towels on all day with no one there! Overall we had a nice relaxing holiday, however I would say the hotel is definitely not a 4 star, more like a 3 star. Room for improvement but not a bad hotel
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