Utente ospite
1 marzo 2024
First impressions weren’t very good and they were right. The hotel is situated in a beautiful place but it’s staff and cleanliness let it down. The lady on reception,the gent in the shop,the head chef,the outside chef,a lad from the kitchen area and the animation team are amazing. The bar staff don’t really talk and the cleaners were never seen but heard every morning at 6.30am having a natter outside my room. I don’t know why cleaners are employed here because the room we stayed in was never cleaned the 7 days we were there. They came in to remake the bed and open the window but that was it. The cleanliness of the grounds is a big let down for this hotel. There’s no pool maintenance people cleaning the pool and the surrounding area at any time of day. The kids pool has a nice scum ring around it and the large pool has some lovely grime growing in the bottom of it. AI is garbage. The only drinks they have are water,efes,vodka,gin or wine. Not ideal for a cider n disarrono drinker. The restaurant has lots of choice for meals but is like a cattle market when the doors first open. People are ignorant,rude and selfish in there. Absolutely love Ovacik but will definitely not be returning here.
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