Olive Branch: hotel con bar

My name is Susan Newton I am an IHG member. When I booked this hotel thru IHG I was given the amount of $75.82 per night. $20. 47 taxes/gharges for 3 nights equalling $247.9 08/28/21- 08/31/21 I was put in room #325. On 08/29/21 I woke up early morning with an infestation of ants in my room. The ants were all over the desk, the table and on my clothing. I was horrified and in total disbelief. I immediately called thr front desk. The attendant came to my room saw the infestation of ants. She then exterminated the area with a bug spray. Shortly after I was assigned another room. Room #111. I spent the majority of that morning washing my clothes. 2 of the dryers in the laundry room was broken and all 3 washers were taken by other residents. The attendant was kind enough to help me put my items in the laundry room. I was not offered a valet to clean my clothes. I had to buy laundry detergent to was my own clothes. To soften the blow I was offered a discount for each night stay down to 65.00 per night. I accepted the offer. In room #111 the bath tub has a large slit that could cause a cut. I avoided stepping on it. Very uncomfortable shower. I didn't complain because I felt... this is as good as it gets. Very disappointed. I was already stressed. I slept with lights on, afraid of more bugs crawling on me. On 08/31/21 when checking out. I get a final bill for the amount of $247.94. The same amount that was quoted when originally booking the hotel. No adjustments. Matter of fact I was charged more for the first night than what was quoted thru IHG. I waited for over an hour while the front desk personnel tried getting in touch with management. I was told to write a letter and someone will call me later and adjust the cost. I have pictures and videos of my experiences. This is not what a clean promise and good customer service entails. These matters should have been handled and addressed by management immediately. I have yet to speak to a manager. I have more videos and pictures. But the file is too large to attach. I need answers immediately. I need an official apology from IHG and the Management staff of Candlewood Suites. I want the refund that is due to me. Sent from Yahoo Mail on Android Sent from Yahoo Mail on Android

First, I drive a box truck. They were not showing truck parking on the website. I called, and Misha looked, and assured me I could fit the truck. She was courteous, and helpful when asked. I have called other places, that behaved like I was wasting their time calling, but she was stellar. Next there was the cheerful help Kaylnn provided, when I thought the refrigerator wasn't working. Turns out the refrigerator was on low, and was so quiet, you couldn't hear it running. The owner made special arrangements for me when I needed to stay another night. All the king nonsmoking rooms were already booked for the night, but he found a way to let me stay in room I was in. The room was clean and comfortable and bathroom looked fantastic. She in the area, I would certainly stay here again. Last note - the staff are wonderful, and to me, that's a very high point on the review.

Le camere sono buone. Devono togliere il tappeto e renderlo tutto aggiornato in pavimento duro. I mobili nella stanza (sedia, sedia per computer) devono andare nel cestino. La camera è bella e non male per rimanere solo cose minori che sembrano che l'hotel potrebbe investire per aggiornare. Aiuta anche se l'hotel puzza come caffè fresco è a disposizione 24/7 invece di biancheria e pine-sol quando arrivano attraverso la porta. Il personale era bello

La prima stanza offerta aveva una doccia rotta e inutilizzabile che avrebbe dovuto essere notata se la stanza fosse stata pulita correttamente; il bagno aveva i capelli neri in essa; la seconda stanza era sull’altra parte dell’edificio, così faceva la strada e il rumore. Il letto era comodo, ma si sentiva di vapore. Il frigo aveva rotto un tappo, e la micro porta era molto difficile da aprire. Se si chiedeva alla Reception, si poteva ottenere acqua bollente. La signora alla serata tardi era amichevole, ma la squadra di colazione non era certamente. La colazione era limitata con burrito e baffi/croissant con ham/cheese che potresti riscaldare nel microonde se ti piacesse. Non c'era latte per il tè, ma avevano Earl Grey.. L'hotel non era senza spot, ma c'erano tamburi di lavaggio dall'ascensore che era buono per poter pulire le cose per te stesso. La palestra era piccola, ma il kit era OK con due palestra, un schermo e un barbecue elettronico.

They shouldn't even bother to be claiming they have a breakfast because it was nothing but a joke, as you can see in the photos I took when we went have the breakfast we had been told was from 6am - 9am. All the food that was present when we got there at 7am were 3 small packaged muffins (I took the photo showing the one that was left after we took 2 of them) and a few granola bars. That was it. No sign of even containers of the other items they deceptively show in their photos (e.g. no cereal containers, no fruit, no pastries). There was coffee but 2 of the 4 dispensers on the juice machine were labelled with signs reading ”No Work”, and the ones that did work contained watered down juice. There was a small refrigerator on the counter which I opened only to find it completely empty. It was obvious that they never intended anyone to really eat breakfast because the chairs in the dining area were upside down on top of the tables. The the price we paid to stay there, we expected more, much more. The only reason I gave this review 2 stars instead of 1 is that the room was clean and the bed was comfortable.

Worst hotel experience ever and I’m still dealing with it. Steven, the night manager, is a liar. The elevator is broken and has been for some time now and I was told it will be for awhile. They put us on the 3rd floor. We decided it was fine and would deal with lugging all our luggage up three flights of stairs as a family of 5. The hallway outside our room was 88 degrees per the thermostat on the wall. Again, we would deal with that since it wasn’t our room. We drop our luggage and go eat. When we get back it’s after 9:00 and getting ready for bed. We notice the A/C in the room is not getting any cooler. Our floor is sticky. Even the carpet is sticky. I go down to the front desk and talk to Steven. He was apologetic and another worker told us they’d move us to a room down the hall and wanted us to go check to make sure the A/C was working. 🚩 red flag. I ask if there was the same amount of beds and I was told yes. My husband goes down to check and there were not enough beds. So I go back down to the front desk and tell them. Steven looked very surprised by this. He then says he can move us to the first floor. I ask if there’s the same amount of beds. He tells me no. They don’t have any more suites available. I send a text to my husband and he says no he doesn’t want to lug all the luggage and kids down and still have to squeeze into the beds. I tell Steven that my husband said no he didn’t want to move. Steven then tells me he’s giving us 3,000 points and he got the price down to $75. I said okay. Never did I say we were leaving the hotel or wanted to check out. At 7:30 the following morning we were awoken by someone trying to come in our room. The door opened and hit the lock bar. Scared all of us. My husband goes out to see what it’s about and a man is standing there saying he was told we were checked out and he needed to fix the A/C. This was news to me because me and Steven never had that conversation. 30 minutes later, the same guy and a front desk clerk both come up and told my husband we were checked out. So after getting all the kids up and around we load up in the car and I go to check out. Cherita at the front desk was extremely rude and said she had called Steven at home and woke him up and he told her we were checked out and now to charge us the full price of the room. I said no, he said it would be $75. She was very rude so I asked for her name. She grabbed her name tag and basically pushed it in my face. I grabbed the business card for the district manager. I called and left a message for Katrina the DM. Two days later Katrina calls me and apologizes and says that’s not the way she does things. She asked for my email and said if I gave her a couple days she would send me a receipt for $0.00 balance. I thought okay. That’s great. We get home from vacation and check our credit card statement. We have been charged the full price of the room. I call the hotel and Steven answers. I explain to him w

Non avrai difficoltà a muoverti dentro Olive Branch da Home2 Suites by Hilton Olive Branch, MS, infatti sarai a circa 5 minuti di auto da Cherokee Valley Golf Club e da Olive Bark. Questo hotel si trova a 22,8 km da Graceland e 20,3 km da Università di Memphis.Scegli tra l'ampia gamma di servizi ricreativi disponibili, che includono un centro fitness e una piscina coperta. Questo hotel offre, inoltre, il Wi-Fi gratuito e un'area barbecue.La colazione gratuita è servita tutti i giorni per la tua comodità.Potrai usufruire di accesso gratuito a Internet via cavo, un business center e una reception aperta 24 ore su 24. Il un parcheggio gratuito è disponibile in loco.Rilassati in una delle 94 camere della struttura, completa di microonde. È disponibile la connessione Internet wireless e via cavo (inclusa). I comfort includono telefoni, scrivanie e accessori per la preparazione di caffè/tè.

Non avrai difficoltà a muoverti dentro Olive Branch da Hampton Inn Olive Branch, infatti sarai a circa 5 minuti di auto da Cherokee Valley Golf Club e da Olive Bark. Questo hotel si trova a 22,9 km da Graceland e 20,3 km da Università di Memphis.Approfitta dei servizi ricreativi disponibili, che includono una piscina coperta e una palestra. Questo hotel offre, inoltre, il Wi-Fi gratuito e una sala ricevimenti.La colazione continentale viene servita gratuitamente tutti i giorni dalle ore 06:00 alle ore 10:00.Potrai usufruire di un business center, check-out veloce e quotidiani gratuiti nella hall. Il un parcheggio gratuito è disponibile in loco.Rilassati in una delle 111 camere della struttura, complete di frigorifero e microonde. La connessione Internet inclusa, wireless e via cavo, ti consente di restare in contatto con il mondo, mentre la TV con canali via cavo è l'ideale per concedersi un po' di svago. I bagni dispongono di vasca e asciugacapelli. I comfort includono casseforti, quotidiani gratuiti e telefoni con chiamate urbane gratuite.