The Union Inn

Big and comfortable

We arrived just as a Wake was gathering! Despite that, we were warmly greeted and shown to our room, which was as described, although looking in need of freshening up. We understand a refurb is planned later this year, which will certainly make the place more inviting. We did a lovely circular walk into Windsor, returning via the Long Walk with an exit just a few hundred yards from the Union Inn. As we neared the end we looked forward to showers, so were disappointed to find no hot water in our room. We reported the problem and staff investigated. After two hours we were told a plumber would be out after breakfast. Whilst this was a tad inconvenient, we were treated very well by the Landlady who personally cooked and served us breakfast; she introduced us to her delightful Kite feeding routine and for our inconvenience said there would be no charge for our stay. We offered to pay for breakfast, but she refused to accept. A situation that could’ve resulted in an overall bad experience ended with us booking to return again in September, when we’re promised the water will be hot!! Thanks for looking after us so well.

The advert boasts 4 star hotel but I would give it a 3 star. It would have been 2 star if it wasn't for the really lovely landlady Tessa. The landlord wasn't very friendly but Tessa is a 'peoples person's who is a real asset to the business The place is rundown, wooden rotting window frames in need of paint, venetian blind not working, only 1 bedside lamp ( not working), laminate coming off on side of unit, shower door fell off when I opened it (they fixed it), shower tray split, hot water in sink but only a trickle coming out. Despite the above faults the bed was comfy & the room was warm 24 hrs. Tessa does a lovely ' full English ' breakfast and was a joy to talk to. They are apparently awaiting a refurb & extension subject to council approval.

Could not fault the landlady or the bar maid! Made our stay a very positive one! They couldn’t do enough for you, very family friendly with my little boy! Breakfast was lovely! Nice and close to the wedding we were attending! Thanks again!!!!

Friendly staff, delicious food and very comfortable room. We have had a wonderful stay. Lovely walk into Windsor. Land lady and all staff have been so kind and welcoming! We would highly recommend The Union Inn and will definitely re-visit. Thank you!

If you want the Ritz, this isn't the place for you, however if you want to spend a night located in a lovely area with lovely staff and a reasonable price then read on. Had been to Ascot races and needed somewhere to rest out heads. Tessa made us feel so welcome from the off and was great to chat to. Gave us some great local knowledge of the area. Had some food whilst here, it was decent grub for the price and breakfast was lovely and all ready for the time we asked for...not an issue at all and very accommodating. The only feedback I would give is that one of our windows would not shut (thankfully it was warm enough) plus there was a small door section missing in the bathroom. I'd also say the mattress wasn't the best and maybe these need changing (nothing too major as I still slept well but the Mrs not so much). All in all though I would recommend staying here and we'll be back next year for somewhere to stay for the Ascot races!

Reservation cancelled by hotel, still waiting for refund. No communication or contact from hotel. Extremely bad customer care, nobody seems to know why reservation cancelled. Constantly sending emails but no response. My advise would be not to pay in advance.

Tessa the landlady made us welcome right from the start. Nothing was too much trouble. We stayed for three nights, breakfast was excellent and there was a good choice of evening meals. It was fantastic to see the kite birds every morning feeding from food put out by Tessa whilst we were eating our breakfast on the patio. Slight downside was that the accommodations is a bit dated and the Inn really needs a good update. WiFi was non-existent in our room but ok in the bar. Tessa is fully aware that the Inn requires a full makeover which hopefully is on the cards later in the year. But I assure you Tessa made up for all the “faults”. I have no hesitation to recommend the Union Inn

Such a lovely place , so accommodating, there was a big group of us for Sunday roast , nothing was a problem , Tess could not do enough for us likewise the lovely staff , food was lovely , rooms immaculate, a traditional pub in old Windsor, highly recommended