Laguna Beach Alya Resort & Spa - All Inclusive

The hotel was a solid 4. We had a nice room, although maybe a little small. Great size bathroom and balcony with a view both to the sea and to the forest. The room had probably the best location in the whole hotel. The room was cleaned every day, including change of bed linen and bathroom towels. Good cleaning crew! The refrigerator in the room had only bottled water and nothing else. A lot of German and British guests. The personnel liked to speak German first instead of English. Did not bother me, I can manage with both. The food served was ok. Nothing fancy, but adequate. French fries were in my opinion very good. The desserts looked nice, but were not to my taste. The coffee was all Nescafe, even though it came from the machine. The only way to get a decent coffee in the morning was to press espresso button twice and then add hot milk from a separate container next to the coffee machine. Of course it was possible to order a cup of Turkish coffee, once the patisserie or lobby bar were opened (at 10.00) This did not help obviously at the breakfast table. In bars the alcohol brands that they were offering seemed to be of decent quality. (Gilbey's gin and vodka, J&B whisky, Havana Club anejo rum), I would have appreciated, if the hotel had had alcohol free beer to offer in their all inclusive program though. Draft beer was Tuborg, fountain drinks were from Coca Cola. Only some mixers (tonic etc) were from a bottle. The beach is maybe 300 meters from the hotel. Very steep hill, but it is possible to use a transfer service also (a really old Land Rover) The sun beds by the pool were very sturdy (wooden). Nothing like that plastic crap. There were always plenty of empty sunbeds available. Did not have to wake up early in the morning in order to get a sunbed. In my opinion the hotel showed no signs of wear and tear after 9 years of being in business. Everything looked still fresh.  The wifi was ok, but was not particularly fast. It was possible to watch short video clips. However, the connection was dropped at time to time. For the price that I paid for a week this hotel was a good choice. The guest relations was very flexible. I forgot to book a la carte restaurant for the last night in the hotel, but the lady in guest relations was able to squeeze us in for the same night, even though you were supposed to book the restaurant the day before.

I think this hotel gets a bad reputation for absolutely no reason There was entertainment on majority of the day with various activities such as volley ball, Zumba etc Kids club on a evening and usually a act on for adults also The food was great, I never struggled with hunger. There’s a patisserie serving snacks 10-6 An ice cream bar serving 11-4 Waffles 3-4pm A jeep to take you to the beach which is pebbles. I never waited more than a minute for drinks and they are unlimited and healthy servings Rooms are clean and up to date with a water bottle in the fridge A midnight breakfast takes place for late check ins Only thing that lets them down is the late check out fees- £40 to extend the room from 12pm to 5pm was a bit ridiculous.

Very pleasant stay and a great hotel. Food was very good, staff were great, entertainment was decent, rooms were well appointed and clean. Excellent value for money. Really benefits from its newness, everything worked, nothing was tired or broken. The only thing preventing a 5 star review was the beach which was a little disappointing given it was a shuttle bus away and very stoney.

We thought the hotel was great, very clean and friendly. Brilliant value, my wife and I paid £1000 all-inclusive for a week. The weather was brilliant. The hotel has its own private part of the beach where you can get drinks and sun loungers. It's a steep walk down from the hotel, but they provide a shuttle service every 10 minutes.

To start with the hotel is spotless clean, everywhere is cleaned all the time. We arrived at 2am, reception staff were friendly and escorted us to our room, food was available but we decided against it. The room was spacious, well appointed and very clean, only 2 English channels available in the tv, both news channels, bathroom very good, excellent shower, bed was large and comfortable. Their was plenty of choice in the restaurant, however most of it was at best warm, but again plenty of salads, fruit etc, cakes were exceptional, large choice, if you have a sweet tooth you could put on a lot of weight. The pool areas were very well serviced by sun beds with never a need to put towels on, however some did!! The pool bar was open all day and there was never an issue with getting drinks. The pool bar was also the main bar in the evening, Abdulah the main barman in the evening is exceptional, serving at least 2 at a time, if you were sat at the bar he would top up your drinks until you told him to stop, sometimes that didn't work! Both daytime & evening entertainment was good without being pushy. Overall a very enjoyable holiday, we would have no problem with going back again, would have given it 5 stars if it could sort out the cold food which let's the hotel down.

I don't often make reviews but I will make an exception in this case. Pros: location, staff, cleanliness. Cons: food VERY poor (little variation/luke warm at best/no basics (bananas!) and speciality a la carte night a great disappointment. The hotel has an issue with sewage smells in the bathrooms all too often. One couple were moved twice, as requested, due to the smell and 'charged' for the room upgrade they were given! Returning guests told of a massive drop in food quality from previous years. We spoke to the hotel about food (hot dishes) being luke warm and after some initial improvement it slipped back. Steak was better used to make moccasins. Other foods were just bland or visually unappetising. We heard of other guests complaining about the food quality but their concerns were dismissed. The manager even told one guest to try other hotels in Alanya! If you did not arrive early for meals you missed out on some food items as they were not replenished. That was a bit of luck I hear you say. The staff are great especially those in service. The chefs and managements customer facing skills are poor at best making little or no attempt to address guest concerns. Apparently the senior man in the restaurant who wears shoes with no socks is particularly unapproachable which was a shame. It seems to be a hotel under 'cost pressures' trying to save money yet alienating the guests in the process. But not all is lost!! The pool barman Abdullah is truly exceptional (memory man) as was Volcan our life saving first aider, the fabulous Ousman (waiter) and Khan Jet2 rep. I could mention more but the list goes on. Management please sort it out. This hotel has real potential! 3 star at best (without improvements)