Hotel Offenbacher Hof

很不錯的酒店，價格經濟實惠。

HORRIBLE EXPERIENCE NEVER GO TO THIS HOTEL UNLESS YOU WANT TO BE TREATED LIKE S*** This is my experience: I travel with a dog and I searched through Booking the hotels that accept dogs. This hotel was in the list but just to be sure I wrote a WhatsApp to ask them, at the beginning they asked me how big is the dog, but then they changed and they said that THE HOTEL DON'T ACCEPT DOGS. I asked one more question but the guy in WhatsApp answered me that he had a day off and didn't know (???). For a problem with booking website (I was on another hotel page but the connection was bad and I don't know what happened recharging the page), I find myself paying 83€ at this hotel. I wrote IMMEDIATELY at the WhatsApp number and also through Booking explaining that I had a problem with Booking website and that for a mistake I payed 83€ but I couldn't come because they don't accept dogs. I kindly asked a reimbursement which was refused several times. As I had to go to another hotel nearby, the next morning I decided to pass by and to talk directly to the reception to explain the issue I had with the website but the receptionist was VERY IMPOLITE, DIDN'T WANT TO LET ME TALK AND EXPLAIN and invented a story that there was some other company owning the hotel (which is NOT TRUE) and that I had to ask Booking for the reimbursement. He said to write an email that would be forwarded to the owner but guess what?? The same guy answered to me directly at my email (do you think we are all stupid??) Things like this can happen when booking online and as I talked previously with the WhatsApp number, I would expect more comprehensive and human behaviour. The difference between humans and machines is the ability to understand the different situations, but apparently in this hotel all they care about is money. Never go to this hotel because once you paid they don't care about you at all, they are NOT NICE WITH THE CUSTOMERS, don't care about being good with the people, don't let you talk and explain, hope to never have a problem because they will never even try to help. Don't make my mistake and don't pay one single dime to this dirty hotel managed by not professional people.

Room was nice and clean. Location was not bad. I did not like the fact that when we arrived the heating was off, so we had to start it and wait till it gets warm. Breakfast was generally poor, but in particular for me it was zero- there were no Vegan options. No soya milk, no margarine, no oil, nothing. When we booked, we booked a 4 star hotel. It has nothing to do with 4 star provisions.

I wouldn't stay here again. Prior to writing this review I reached out to the hotel directly (no response) and via ********** twice. The general state of the hotel is uncared for and unkept. I understand that a refurbishment is in progress and perhaps I had one of the un-refurbished rooms. I actually only stayed in the hotel for 1 night (even though I booked for 7). We left after finding blood stains on the shower curtain in the room. When I told reception about it, they said.. "we'll see what we can do". My husband and I went out for the day and returned to discover that what they could do was remove the shower curtain altogether. Frustrated and disgusted by finding blood staines, I found a new hotel and checked out of this one. Blood stained curtains raised far too many questions about the general hygiene practices of the hotel to remain. I honestly started to question what else could have been "missed". Upon requesting a refund for an unsanitary room it was declined. The reasoning was that I left without telling anyone about the issue? To that I say it's probably time to review your policies so that a guest complaint to reception about about bodily fluids found anywhere in the room is considered raising an issue. This response is simply reflective of the general approach to hospitality and customer care. IF you choose to book this place book a refundable room and be prepared to move.

Service not great . Had to point tjat Room was not right according to the order and staff was not on topseevce. To noisy with elevator running. It was not welcome that we needed 2 Keys.

Clean cheap,easy to reach any distance,perfect for one night stop by

No Air conditioning in the room, so hot room

The room smells terrible which probablyt comes from sanitalization. Even I kept open the window for sometime, but it never gone. Hair dryer was broken. They also charged additional breakfast fee, even I found their starting time was far late than my check out time. Receptionisit told me to contact owner for refund, but never got reply. Reception was also closed at 7:00 am. all door to reception was also rocked. I will never come back to this hotel.

Absolutely adequate place to stay in the middle of Offenbach; close to the hospital public transport (easy walking distance) Central Frankfurt and Airport; clean, friendly staff; the hotel has no gym and no coffee making facilities in the rooms.