B&B HOTEL Offenbach-Kaiserlei

房間相對寬敞，衞生還行，早餐種類不多

環境還不錯 早餐比較單調

+ Check-in was smooth and friendly thanks to the lady at reception that evening. She even helped us out with tooth paste since we forgot ours. The reception area is nice and colourful, and we loved the spacious parking garage, which is reasonably prized. - No idea who came up with the decor, but the money theme is questionable. The carpet was ugly and seemed dusty and dated. The worst, however, was the check-out. The cleaning person came into our room three or four times before check-out time which made us feel rushed. I told her we gonna leave at 11 the first time. Then we briefly mentioned this at check-out just as a remark and the gentleman at the desk got extremely rude and condescending explaining to me "that this is how hotels work". Then he failed to provide us with a coin to leave the garage (which we paid for) and refused to leave us out when we called up, hanging up on us. Only after calling again, did he open the garage door. I would have given a three or four stars to this hotel, but after this experience we'll never be back and I would never recommend this hotel.

I want to thank Olaf and his staff of the Ibis Style hotel in Offenbach for the kindness, professionality and availability given to us throughout our recent stay. Top top top. you have endured and supported us in every situation, always with patience and effectiveness. thanks again everyone. Five stars service.!

This mail I wrote to the management of IBIS Offenbach Date: Sa., 12. Feb. 2022 at 21:04 hrs, but did ( till today 24 APR 2022 ) never get an answer, it seems that they do not care about customer feedback! So I feel free to post it here at Tripadvisor. Dear Ibis management, I feel totally cheated!! I booked this reservation exclusively because of the “included breakfast” ( as shown on the Accor website ). Realizing that the Hotel reservations for the weekend are low, you just simply close the facilities such as breakfast, reception service, welcome drink etc in order to become a phantom hotel. The main reasons why Accor customers are coming to the group, is just because of the professionalism.. Now, I feel treated worse than in a Youth hostel, in the JH Frankfurt/ Sachsenhausen they are still able ( even during the hottest pandemic period ) to keep the reception open and serving a daily 7/7 breakfast. A multi national group such as Accor should be able too! Usually, I go to the Ibis style Mosel Straße Frankfurt, they operate professional an fair. This means, due to lack of bookings they just closed the hotel for JAN/FEB 2022 complete. So there is no cheating of customers, no business no customers no disappointments! Tomorrow is Sunday and really difficult here in Offenbach, this industry area to find bakery locations etc. Why didn't you inform the customers about the partly closed Hotel accommodation and the cancellation of the breakfast. This could have been explained in your personal mail in order to give the chance/ option to the customer to change the Hotel location on time. Now it’s really misleading towards customers and it’s not worthy to be a part of the Accor group. At least, with a “little good will” a breakfast box could have been provided ( as last year ). There are so many options to solve such a case. I do not accept this kind of arrangement, that’s why I did not sign the documents in my room, I’m not ready to pay the full amount ( as mentioned I feel mislead and cheated ). I’m waiting for your answer and a new room rate calculation/compensation. I do hope for your understanding. Best regards.

Bisher hatte ich in diesem Hotel nie etwas zu beantsanden, aber das hat sich leider geändert. Als ich gegen 16:30 Uhr ankam, war niemand an der Rezeption. Nach einer längeren Wartezeit kam dann mal jemand und ich konnte einchecken. Das hat mich nicht sehr gestört. Abends bin ich dann unterwegs gewesen und gegen 19 Uhr tropfnass zurückgekehrt. Die erste Eingangstüre ging auf, die zweite aber nicht, trotz Code Eingabe ging da nichts auf. Glücklicherweise hatte ein anderer Gast dann etwas an der Rezeption etwas zu erledigen und mir wurde geöffnet. Auf meine Beschwerde hieß es nur, das System sei kaputt. Dann schließt man die Türe??? Auch da drüber hätte ich noch hinweggesehen. Als dann aber zur Frühstückszeit niemand da war und nichts gerichtet war, hatten auch andere Gäste einen dicken Hals. Als der Herr dann mit 15 Minuten Verspätung erschien und ohne Entschuldigung hastig ein paar Sachen fürs Frühstück richtete, war klar, dass ich vielleicht noch einen Kaffee trinken kann, sonst aber meinen Termin verpasse. Als ich gegangen bin, waren längst noch nicht alle Frühstücksutensilien gerichtet. So etwas geht in einem Hotel überhaupt nicht. Da ich vor 2 Wochen schon mal schlechte Erfahrungen in einem anderen B+B gemacht habe, muss ich mich langsam fragen, was hier das Qualitätsmanagement macht, da muss es doch langsam Beschwerden hageln . Ich habe pro Jahr mind. 20 Übernachtungen in B+B Hotels, werde meinem Arbeitgeber aber mitteilen, dass man mich ab sofort auch in anderen Hotels einbuchen kann.