Hotel in zona Turtle River Falls and Gardens, Ocho Rios

Stayed here with my partner for 2 weeks over Christmas and new year it suited us as we were meeting up with family who live over there there’s no bar restraint or entertainment etc but is centrally located so everything is nearby our unit 14 was on the ground floor with terrace to the front with garden view close to the pool and balcony to the back with sea view can see the cruise ships coming in the apartment itself was comfy enough but could. Do with some updating as it was very dated and tired the cleaning service (extra charge) was very good all staff were very helpful and friendly overall we had a good stay and would stay here again

Small room, perfectly clean, with a small private patio. The reception staff were helpful. Two or three minutes walk from the beach. Great location, with many lovely bars and restaurants nearby. Had a really good stay. I absolutely recommend this hotel.

We are here at the moment, a family of 4, with an 11 year old boy and a 17 year old daughter. We nearly changed hotels due to the bad reviews on here. I so wished we'd have trusted the reviews..... I'll start with the good points (won't take long). The boulangerie (it's technically a patisserie but I won't be pedantic) is excellent. The cakes are amazing. If you get the right chef in Momo Teppenyaki you'll have a good night. The buffet is decent, well cooked and a varied selection. The cleaning staff are brilliant and are the only staff that acknowledge and smile at you. The hotel and grounds are nice. The rest of it..... Far and away the worst part of the resort is the service. From bar tenders to waiting staff they range from being abrupt to just rude. I have been to other resorts where all staff smile and say hello when they walk past. The staff here just ignore you. They act like they hate their jobs and the guests. I'm now refusing to tip staff that don't smile. It's such a basic courtesy and makes all the difference to the experience of the guests. The breakfast waiting staff serve you coffee and dissappear. Don't expect a refill or your plates cleared away. It's rained A LOT since we've been here so you think the entertainment team or the staff would make some effort to cheer the guests up, maybe put on some entertainment. Nope. Nothing. I've seen other reviews saying that the staff were poor because they were overworked. Half the staff here are just standing around doing nothing - not my definition of overworked. There is absolutely nothing for teenagers to do here. The wave rider is completely dismantled with no estimated repair time. They don't make that common knowledge so there are a lot of dissapointed kids. At least 50% of the arcade machines are broken or in disrepair. For 2 nights of the holiday there has been music until 3am, with the bass so loud we could actually feel it on the 12th floor through our beds! I saw 2 kids breaking down the inflatable ball court in the pool, a member of the entertainment staff walked past so I pointed it out. He just shrugged and walked on. The staff here really, really do not care. Barring the teppenyaki, the speciality restaurants are very poor. The food is mediocre and over salted. One night it was torrential rain and the restaurant we booked (the Indian) was outside. We we told we still had to attend the restaurant or we'd be charged a cancellation fee! The rooms are shoe boxes. So small. I knew this may be the case before we came but was still surprised at the size. The beach is very stoney. You need pool shoes. Constant pressure from sales reps to become a member - hahahaha really? Semi private transfer is a coach with all the other guests. And no water unless you want to buy it from the airport for 7 dollars a bottle. Every single guest I've spoken to, with no exaggeration I do mean every single guest, is unhappy with the resort. If the weather was better

This is the 3rd time that I am here (2013, 2019, maby even 2016...) and I must say, that after the first experience I come to stay in Ocho Rios because of the hotel! It is not brandnew, but this a part of its charm. Same way as we persons are also not completely perfect ;-). You will hardly find a hotel with this style out of the past and flair. A big part of the well being is because the very kind and helpfull staff. Also when you are traveling alone you have here always some to help you out with some friendly words. Last but not least it is the few cats in the yard which really makes me feel at home. A wonderful place, very well recommended!