Name: Occidental Aurelia
Address: Roma, Italia
Rating: 8

Repubblica Ceca

Praga

Spagna

Jandia

Italia

Roma

Repubblica Dominicana

Bávaro

Las Palmas

Granada

The hotel is not bad, old but has its own charm, we actually liked the decor, the location is very good, the breakfast though is very average, nothing special.
We had the worst chek-in experience in our life with Mr Nader, who was very rude, we have booked a superior double room and paid the full amount in advance, when we arrived he simply said he had no room available,  and that he will move us to another hotel of theirs, and it was far from the location we chose to stay in for it's proximity to everything we wanted to visit, and that of course without even asking for our opinion.  We said no and that it is unacceptable to move us to a hotel on the other side of prague, not in the same category, he even lied and said that it was also a five stars hotel but it was a 4 stars hotel. He was very unfriendly, extremely rude to us, he even insinuated that it was our fault because we had booked the room on the same day and he repeated it many times with a bad attitude. We did, but it was at least 8 hours earlier than our arrival, we even checked several times that the room was still available hours after our payment. He finally silently gave us a deluxe room with twin beds, without explaining anything, when we saw the room we told him that we are a couple on a romantic trip we want to stay in the same bed, he yelled at us saying that we insisted to stay in the hotel and not move to another one, and that the room he gave us is way better than the room we booked, which was a superior double room, we didn't really care about the room type more than we care that we got a double bed, but we finally accepted because we got no choice but to move to another hotel that night. They made the beds closer, but they kept moving away the whole night which was very weird and uncomfortable. He could've at least offered us free breakfast, but he instead made us pay for it, and told us if we want something we could go speak to the manager. It's never about money for us but the way he dealt with unsatisfied clients is the worst, and we work both in the tourism, in fact we are both managers! His colleagues the day after were more friendly and they moved us to a room with double bed with a great view, which we liked much more.
A thing that we noticed is that the staff of this hotel are very unfriendly with no reason, they make you feel that you're bothering them just by walking by (the young blond girl in the reception,  the breakfast staff, except for the young guy in the reception and the concierge, who was very nice welcoming and friendly and kept smiling the whole time.
We would only recommend the hotel for its location and the artistic decor, but never for the service.

Il servizio dell'hotel è generalmente buono, ma c'è una cosa che deve essere migliorata: l'indirizzo su Google Maps deve essere nuovamente confermato, perché se lo si copia direttamente su Uber, verrà trasferito dall'altra parte.

Vorrei anche rivolgere un elogio speciale a John, il mio amico dall'Uganda. Quando sono arrivato era quasi l'alba ed ero affamato e stanco. Mi ha accolto in modo molto caloroso e amichevole e mi ha detto che potevo scaricare l'app per la consegna di cibo a domicilio e ordinare del cibo da cucinare al ristorante. È stato davvero premuroso.

Hotel ist super sauber und alle Mitarbeiter sehr freundlich  
Bis Prag  1 (centrum) ca 5 km. Aber mit der Metro in nur 10 Minuten zu erreichen. 
Frühstück fand ich persönlich zu teuer für zu wenig / schlechte Auswahl. 
2 tolle / leckere Restaurants in unmittelbarer Nähe.

Hotel was clean and the amenities serviceable. It’s a bit dated and the food was definitely quantity over quality. Shuttle busses offered to the beach but there’s not much else in the local area.

Very good stay!
Perfectly located, walking distance to the seaside.
A comfortable bed and pillows, immaculately clean, friendly staff.
Tasty food and a big selection of drinks.
Beautiful surroundings.
Unfortunately the water in the swimming pool wasn't warm, and another bigger pool was in repair.

L'hotel era fantastico, con camere molto pulite e spaziose con balconi. Era molto accogliente e confortevole.

Tuttavia, il trasporto era un problema. Per visitare attrazioni come il Colosseo, la Città del Vaticano o la Fontana di Trevi, devi prendere un autobus per Laurentina e poi la metropolitana, che passa ogni cinque minuti. Il problema principale risiede nell’orario degli autobus, che è imprevedibile.

Inoltre, l'aria condizionata si spegne dopo la mezzanotte e si spegne automaticamente durante il giorno. Con questo tempo l'aria condizionata è essenziale e spero che la direzione risolva questo problema.

A parte questi problemi, l'hotel era fantastico.

A good hotel with excellent service and very friendly staff. I stayed there alone for 4 nights. At my request, they put a kettle in my room for free. When cleaning was going on during the day, the cleaning staff immediately agreed to be quieter, although this is their job and it was daytime, so they could refuse. The porter himself checked me into the room and gave me the first breakfast for free (in the photo). The only drawback is the small distance from the center (it took an hour to walk to the Vatican), but this can be solved by transport. I advise you to be prepared for not very strong soundproofing if the guests are noisy. Otherwise, everything is calm, clean and professional. The most democratic price that I have seen for these data and this area.

Occidental

Columbus

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