Hotel in zona Cidade Romana de Eburobrittium, Óbidos

Margarida Baptista Latte 2/5 5 minutes ago on Google Questo hotel non è di 4 stelle. Sono rimasto lì una notte, attraverso un buono Odissea. Ho pagato un po' di più per un aggiornamento, ma in nulla ha compensato questa spesa. La stanza che ci è stata assegnata, anche se apparentemente ragionevole, aveva abbastanza polvere sui tavoli da scrivere, non aveva abbastanza elettricità, cioè, abbiamo dovuto spegnere le candele per poter caricare i telefoni e una delle tovaglie era di notare che, di solito in un hotel di 4 stelle, offrono anche un vestito e un camicie durante il soggiorno e non è stato il caso. Inoltre, siamo stati in una stanza che era in un piano equivalente a un terzo piano e non c'erano ascensori in quella ali dell'hotel. Fuori le questioni con la stanza e l'accesso a esso, abbiamo dovuto prenotare un'ora per godere della piscina interna. Non è stato il nostro sorpreso, quando è arrivato il nostro momento di godere, ci sono stati altri sei persone! (La piscina interna non è grande, quindi il fatto che ci siano 8 persone che godono allo stesso tempo ha fatto che nessuno poteva nuotare o essere completamente a suo agio). A questo si aggiungeva che il mobilio della spiaggia vicino alla piscina esterna era sporco, con tessuti di spugna e non aveva nemmeno un cofano per dare qualche conforto. Infine, e la ceretta al cibo di questa esperienza, abbiamo prenotato alla reception al momento del check-in, per cena al ristorante dell'hotel alle 20.30. Ora, quando siamo arrivati, il dipendente ci ha informato che a causa di un fallimento della comunicazione della ricezione, non avevano saputo della nostra prenotazione e quindi erano disponibili solo 2 piatti e non avevano nemmeno i biglietti. Da positivo, solo il personale che è stato sempre simpatico e disponibile, ma con molto poca autonomia per cercare di migliorare la situazione. Infine, un'esperienza molto a chi si aspetta e un hotel che non merita le 4 stelle.

This is a nicely modernised classic hotel with a history going back over 100 years. We liked this hotel very much. A mistake by me when making the reservation resulted in us being allocated a twin room at the back of the hotel, facing the wall of the adjacent shopping centre. Disappointed with this, we returned to reception and asked if a better room was available. It was! We were given a lovely spacious room at the front overlooking the park. This approach typified the hotel. All the staff we dealt with were exceptionally helpful and friendly, including those on reception and the waiters in the restaurant. We dined three times in the restaurant where the food was delicious. I was a little concerned about the parking arrangement in the car park of the shopping centre, but it worked out well. There is a separate lift which will take you to the hotel’s rear entrance without the need to enter the shops. We found the Sana Silver Coast hotel an excellent base for drives to the coast, the caves of Mira de Aire, the remarkable Buddha Eden and Obidos (late in the day when the crowds were leaving).

From the condition of the villas to the quality of hospitality offered by staff, this was a huge disappointment. The villas have not been maintained, as evident from many deteriorating aspects throughout. Best example are the bathrooms, where the tiles do not lay flat, and the grout is cracked and very dirty. Ditto for the caulking around the tub. There's a skylight which does not let much light in due tot he accumulation of dirt and debris. The villas were two stories, and our downstairs level, which included the kitchen and living area, was overrun with ants. Not my favorite early morning activity to collect and dispose of hordes of ants. Also, we did not know what was decaying off the patio, which is off the sliding door from the living area, but there was a large community of flies which prevented us from using the patio or even going outside through the sliding doors. I requested that the ”resort” address these issues but, in the 5 days we were there they did not do a thing. Also, there were steep stairs leading down to the entry door, and the railing was very loose and covered with some sticky substance. Again, I asked for this to be addressed so I didn't have to worry about falling the stairs, and it was never taken care of. We had dinner at the ”club” the first night and the food was terrible. Finally, we had made reservations five months in advance for TWO villas, as we were attending a family wedding in Obidos. When we arrived, the staff told us that no, we only had a reservation for ONE villa. They were quite insistent, until we showed them the email confirmation of the reservation. Even then, they were not apologetic. They found a second villa, but it was not convenient to the first, but they said that was all they could do. We also discovered that the wedding planner had come earlier with two welcome boxes, since she knew there were two parties staying a Bom Successo, but the hotel staff told her that only one party was staying there. However, they claimed, to us, that the wedding planner only brought the one welcome box. Did they not think we would talk to her and find out they were just lying? We were promised that the hotel would provide a remediation for us (we suggested a significant discount was in order) due to the abysmal treatment and the deficient accommodations but, despite repeated inquiries, nothing was ever addressed. All in all, the worst hotel experience I have ever had.

Passiamo 5 giorni in questo hotel, e ci siamo innamorati del posto. Il livello di servizio è un top notch. Il personale è così piacevole soprattutto nel bar, il barista (mi è stato dimenticato il nome) che ci ha servito per 4 notti è in realtà il più bello e più amichevole. Ha fatto il nostro soggiorno speciale, ha fatto buoni cocktail e la sua sangria bianca è super bello (e io consiglio molto), le camere interne sono magnifiche con una vista grande, anche molto spezia, come il bagno e il balcone. Il letto è così confortevole e c'è un servizio di turnover a notte con cioccolato lasciato sul letto. La pulizia è anche molto buona. Ci sono appartamenti accanto all'hotel che è buono per le famiglie. Inoltre, un campo da golf con bellissimo paesaggio. Abbiamo avuto un soggiorno molto rilassante e ho usato la piscina riscaldata all'interno quasi per sempre. Il colazione è un stile buffet che serve cibo caldo e continentale che ha avuto una varietà di scelte. Anche le pasticce sono magnifiche, il mio preferito è pastel de nata. Abbiamo decisamente ritornato in questo resort hotel per una vacanza rilassante. È a circa 20 minuti di auto da Obidos e la città antica (uno che deve visitare) con grande carattere. Noi notiamo che le persone sono molto amiche. P.S. ci sono bellissime spiagge vicino, a pochi minuti di auto. In generale, consigliamo molto questo hotel per una vacanza rilassante e disgustosa.

Great place to stay if you're need a place to work & surf. Friendly staff, knowledgeable about the area (do the free surf tip session!). It was the perfect place to get my surf in, and find good wifi and quiet co-working space to work afterwards. Would definitely recommend it!

Beautiful hotel. Immaculately clean. The outside area is fabulous with lots of space, a nice outdoor pool, a trampoline, play area, volleyball net and a skate park. The hotel itself is colour full and fun. The staff were immensely helpful whether it be finding toothbrushes and armbands when our luggage didn’t turn up, or offering advice for restarts visit. We stayed in a family room - there are five of us. There was enough space and it was well thought through with big drawers beneath the beds for storage. The balcony was large so that gave us a good outdoor space too. As the balcony was north facing it never received any sun which was a bit disappointing. It’s a five minute walk to the beach where there is lots of surf available. The beaches are beautiful and well worth a visit. The town itself is small but friendly and there is enough there to explore. The breakfasts at the hotel were delicious and always a bit of variety. As the hotel got a bit busier as summer progressed there was some waiting around and things did take a bit of time to be refilled. Would highly recommend this place if you are looking for a slightly active holiday on a bit more of a luxurious space.