Posada Don Mario

I stayed here last summer and had a pleasant, problem-free stay. So when I needed to return to Oaxaca, I had no hesitation in rebooking it. Maybe the management changed, but it’s not at all the same. When I arrived, there was a kerfuffle with my reservation. No biggee, we worked it out. In the morning, where previously they had offered a simple selection of toast and cold cereals, they now included a cooked breakfast. The waitress was surprisingly rude, telling us that we either eat breakfast now or forget it. It was 830 am. When it came, it was literally inedible—quite an accomplishment in Oaxaca! The so-called enfrijoladas consisted of two tortillas with runny beans poured over them. We bailed. That evening (after the earthquake) the neighborhood disco cranked it up. Impossible to sleep. I went to the reception desk and there was NO ONE THERE! The following day, I mentioned to the clerk that the housekeepers had forgotten to provide the little bottles of water in our room. He informed me that water was provided on the first night only, and that I would have to buy some. I have NEVER been in a Mexican hotel that didn’t somehow provide water for their guests. This is just being ‘codo’(cheap). This morning we had no water at all. They explained that they were waiting for the water truck —in other words they had neglected to keep their tank full, despite having relatively few guests. At that point, I blew off my last night and found a better hotel at a better price. I shall mot be returning

While this hotel was a great location, I had a scary and ultimately extremely disappointing experience with this hotel. Oaxaca City is a truly incredible place, and the one drawback to my stay was the experience here. I stayed several nights at Posado Don Mario, and because the hotel isn't staffed during the night (which I completely understand!) each guest is provided a key to enter through a side door at night. I did so easily, and without issue, every night of my stay until the final stay, when I returned home from a friend's house and was not able to enter the hotel through the side door with my key, as I had on previous nights. Several people in the street came to try to help and use the key, all of them informed me it was not working because the door seemed locked from the inside. I knew how to open this door from my previous nights at Posado Don Mario, when I entered it without any problem, and I could also feel that the door had been locked from the inside. This is simply unacceptable. Whether the lock on the door was messed up or someone had bolted it inside, the hotel needs to take immediate action to ensure this does not happen again. I stood and knocked for about half an hour in the middle of the night, and I rang the bell repeatedly. No one came to help me. I was standing at the door until midnight and it felt like a dangerous situation and I was very scared. I am a woman traveling alone and I did not know where else I could go in the middle of the night to safely sleep, therefore I remained alone in the dark knocking for a long time, hoping that someone would come and open the door. One of the hotel staff had been sending personal texts to me at the phone number I was asked to give upon check-in (this was also problematic and very unprofessional). I was able to access the wifi and send him several texts about the situation and that I would have to find somewhere else to sleep. I informed him later that I slept at Casa Angel and paid 378 pesos to do so. He made no offer of a refund. The situation was distressing not only because it was unsafe and I did not know where to go, but because my cell phone was dying, my charger was in my room, I had none of the clothes or things I needed to sleep (it was very cold), and because I needed to retrieve my passport at 6 AM to take a COVID test in order to make sure I could fly to the US the following morning. Because I could not enter the building, I did not know if I would be able to retrieve my passport in time to make my test appointment and therefore to take my flight. I was up all night freezing, and worrying. I essentially paid Posado Don Mario to be locked out of this hotel and stuck out on the street at night without my belongings and then walked somewhere and paid again to sleep in a bunk bed instead of my own room. I shared all of this information with the hotel via email seven weeks ago and have heard no reply.

El precio es económico y en este sentido la calidad está a nivel. O sea, es muy sencillo, pero los jóvenes de la recepción muy amables. Nos tocó arriba, en el último piso hay una pequeña terraza con vista. Se llega por una escalera de caracol (lo que puede ser un poco molesto si llega uno con maletas grandes, lo que no fue nuestro caso). Ubicación bastante céntrica. Lo único que para nada nos gustó fue el desayuno.. Es gratis, pero demasiado espartánico (rebanadas de pan blanco sólo con mantequilla, ni siquiera dan marmelada) y de poco sabor (lo que ellos llaman el plato fuerte). Si les gusta desayunar bien, hay que contemplar otras opciones.

Ik boekte dit hotel in maart voor 3 nachten in november, en deed een vooruitbetaling van 2400MXD. Mijn reisroute wijzigde, dus diende ik te annuleren, in april. Het hotel weigerde de terugbetaling, dit was hun 'cancellation policy'. Ik verbleef er uiteindelijk 1 nacht, en vond de kamer erg basic. Bovendien kwam er amper water uit de douche en ook geen warm water. Ik moest noodgedwongen gaan douchen in een gebruikte kamer, waar er wel warm water was maar eveneens een armetierig straaltje. Wat een afzetterij. Ik verbleef in de buurt ook 2 nachten in Posada de los Angeles, dat was tenminste kwaliteit en voor 300 MXD per nacht goedkoper!

Estuve alojada en el hotel hace unos días y la experiencia fue perfecta. La atención de los empleados impecable, atentos a cada pedido y/o consulta. Además la ubicación es perfecta, en pleno centro histórico de Oaxaca, a cuadras de todos los puntos turísticos. Muy recomendable para quienes vayan con ganas de vivir la experiencia de una ciudad con las raíces bien mexicanas.

Recomiendo este hotel porque es tranquilo la gente no te molestas y puedes disfrutar de leer un buen libro con una gran vista, buen servicio, personal amable y atento, instalaciones de calidad muy bien posicionado cerca de varias sanas turísticas.