Château du Sureau

服務周到， 環境優美

Fabulous boutique hotel. So full of character and charm , completely one of a kind. Rani made our stay memorable and the staff were first class. We'd just come from hiking and camping in the back country of Yosemite and it was heaven to have a shower and collapse into the softest bed I have felt.

Stayed here and booked our reception for our wedding this last weekend. I'd like to start of by saying MOST of the staff was pretty wonderful and attentive. They are NOT my complaint... My issues lie as follows: 1.) Stayed in the saffron room. Considering what they charged us per night (700$ or so?), you would assume the mattress would be at least tolerable? No, both my wife and I are still trying to recover from the bent out of shape box we slept on. I had to sleep on the floor because my t-spine went out. HORRENDOUS mattress. 2.) Absolutely no water pressure in the showers upstairs. I had to either wait 3-5 minutes for hot water, or try to shake what water did come out from the shower head. Rinsing you hair out isn't even a possibility. Tried 3 different family members rooms on the second floor, issue reigned true in all three. 3.) HANDS DOWN my biggest issue. There is a little shrewd man with glasses and a pretty heavy accent that runs the event planning for the facility. On the night of our reception, around 1145-1200, I bumped in to him on my way to the restroom. Keep in mind I am the groom, and also paying the hefty price for this place. Casually, I asked what time they would need us to start packing out. This pretentious little weasel looks at his watch and says, "Well, it's midnight, so......." And then glares at me. I, along with multiple guests noticed him hovering at the windows glaring at us during the reception. I don't quite understand what that's all about, but if you feel inconvenienced by guests, get into a new line of work. That dude was trash. 4.) 45 minute wait time for the main course during the reception. 5.) you were told weeks in advance there would be 3 children under three at the reception, but made no effort to have more than two high chairs. With what you get paid, the lack of effort is astounding. My 6 month old had to lap surf during dinner? No, absurdly large failure on your part as a restaurant. 6.) pretty petty, but all is fair. I was told I had a specific spot because my truck was large and packed for the valley most of the trip. My spot was given away and no effort was made to remedy. 7.) when leaving, we asked for a few minutes to finished packing 2 hours before check out. Some blonde kid with a mustache said, " I'll set my time for 3 minutes." Like he was trying to rush us out. Over all, I'm sorry, but you claim to be a five diamond location. If you show that off, you had better step your game up. And most certainly when patrons spend multiple thousands of dollars on your location. I appreciate the bottles of wine, prompt cleaning, and breakfasts. I appreciate the wonderful woman who welcomed us and was so gracious. The stars are for that. The chateau itself is clever and beautiful, but as previously stated, you DESPERATELY need to remedy the other issues. 10/10 would not return, 10/10 think the snobby little event planner should be fired, 10/10 think the pushy blonde kid should be reprimande