Recensioni su Jetwing St Andrew's

I stayed at Jetwing St Andrews for about 10 days this December during my holiday exploration around Nuwara Eliya on a half-board basis. Thus, I believe I can write an impartial review objectively, leaving my biases aside. ;-) Let me begin my review with the quality of the service and staff. The service we received from the staff was the best out there. I have stayed at almost all of the star-class hotels in Nuwara Eliya, and this is the best out there, period. The staff was courteous and went over and beyond to affirm customer satisfaction, making my stay memorable. The check-in process was quick and very smooth, and so was the checkout process. The rooms were clean and well-maintained, with nice interiors. I love their aesthetics! The manner in which they renovated rooms while preserving their century-old heritage is remarkable. The bathrooms have been recently renovated, and most are quite spacious. The laundry service was good. However, I'm afraid there were a few concerns in the other departments.... The food was fantastic in quality and taste, but the buffet was not always available. The hotel offers a "set menu" if they don't have the numbers, but the problem is time consumption. You need to wait until the food is served; unfortunately, the interval between the servings is quite lengthy, more often than not, so be prepared to waste/spend a bit of time there. Besides, the items presented in the set menu are quite repetitive. Rooms to avoid: Room #115 doesn't have good mobile reception, and the overhead shower did not work as expected. The maintenance team tried to fix it upon reporting the issue but couldn't get the shower to work. The water flow was slow and not steady. Room #217 has a dated fixed shower. The shower area is narrow, so you must shower sideways, which is better suited for kids under 12. Try to avoid it if possible. My chauffeur complained that the meals and accommodation conditions were not that good. The chauffeurs must adhere to some of their strict conditions, such as not being permitted to take their bags to the rest area. I can't believe Jetwing St Andrews treats adults like school kids in this day and age. The Grand Hotel in Nuwara Eliya is much better in this regard. Thus, if you have a chauffeur, please be prepared for these shortcomings or pick a different hotel. Staff - 5/5 Laundry - 4/5 Rooms - 4/5 Food - 3/5 Location - 4/5 Amenities - 5/5