Villa Mount Royal

This hotel is not as advertised and the description urgently needs to be updated. The facilities and services listed are not available and the rooms are in need of urgent repair. Things were either broken or did not work. The staff tried to assist but were unable to resolve the issues.

We usually stay in chain hotels but based on reviews decided to stay here for a change and felt it was a mistake. Stayed for two nights and had very inconsistent experience. The location is bit away from city and next to tea plantation. The last 150M road is in bad shape. The check-in was fine. We had booked room with double bed, but the one we got had extra bed and no space to move around. We asked them to remove and they said they will do it tomorrow, that tomorrow never came. The Balcony was facing roof of another house blocking the view. We asked if we can get something with better view, the answer was again "tomorrow", which never came. What we liked was taking walk in tree plantations in the evening as those were next door. The listing mentioned tea/coffee maker in the room and also Air conditioning which was missing. while we didn't require it, there was a heater. When we asked for tea/ coffee maker, first it was refused, but after pointing out that they have it in their listing, they served tea, Had to follow up even for Water Bottles which were supposed to be provided daily. The food was good. You need to pre-order and they make it, not everything is available every day so be ready to make adjustments there too. The shower is nightmare, pressure was inconsistent and water will suddenly get cold and suddenly too hot. Not sure if this was based on someone else using shower at the same time. Overall based on our habits of staying at Chain Hotels, we will prefer to not opt for such options in future.

If you plan to visit Nuwara Elyia then Villa Mount Royal is a must. Such a peaceful & beautiful place, just a few yards from the Pedro Tea Plantation. We stayed 6 nights at this location and made o lot of trips in the tea fields. The staff is very friendly, always willing to help with anything we needed during our stay,. The room was very clean and the breakfast excellent. We wanted to have Sri Lankan breakfast and were spoiled every day with local specialties. Thank you for the beautiful days we spent here.

Perfect stay, with good views of Nuwar Eliya and friendly service who show great hospitality and are always happy to help out if you need any help. You also have a pool table on the top floor and heating in case it gets cold during the night. Will definitely return to this place for my next Sri Lanka visit!

An European style architecture, away from the commercial hustle, located amidst green vegetation, an almost private accomodation, a full fledged Kitchen with a Chef to Cook your cuisine, caring & attentive staff - The sum of all this is Villa Mount Royal in Nuwara Eliya. Muy experience here was 10 out of 10......

The service level was very good and team lead by Manager Vinod were attentive and helpful look forward to a similar experience in near future . They have all.physical infrastructure on par with top tier