Single Tree Mount Hotel

Good environment/staff do excellent job but no seafood & fail give Sri Lanka signature food item / Tea no taste/ room phone spoil upon feedback takes many hour to rectify

The property claims to be four-star, but the rating feels misleading. It is a small hotel with limited rooms. My family of four (with two kids) stayed in Room 205. The positives: the room was spacious, sheets and toilets were clean, and the separate wet/dry toilets were a nice touch. However, toilets lacked hooks, tissues were missing, and the balcony was directly accessible from the ground—raising security concerns. The TV didn’t work initially, the phone had no number to reach reception, and flies were an issue in the room. I had to carry my child to reception to ask for help. A staff member replaced the TV antenna and got it working, but their advice about the flies was simply to leave the window open since they were “harmless ones.” The real issue was during checkout. While we were having breakfast, staff interrupted us to say large bath towels were missing from our room. We explained we never received any and even showed the towels we had used. Despite this, they insisted on checking our luggage. To clear the matter, I agreed to unload our cab and let them check. When no towels were found, instead of checking with housekeeping, they went on to search even the baby diaper bag and my laptop bag—clearly incapable of hiding bath towels. This unnecessary and humiliating process delayed us by over an hour. What could have been an average stay turned into a bitter experience due to poor customer service and misplaced priorities. A hotel that spends more effort accusing guests than providing hospitality does not deserve to be called four-star.

Nuwara Eliya is so beautiful surrounded by tea plantations but canbe quite cold. Single Tree Mount looks very pretty and has comfy, clean and warm room. We loved both dinner and breakfast which was a mix of western and Sri Lankan dishes. Staff are friendly and nice and the view from the room/hotel is breathtaking.