Best Western Hotel Nuernberg City West

Si trova molto vicino alla stazione, accanto al negozio Toyota. Sembrava che ci fosse una palestra dall'altra parte della strada. La zona intorno alla stazione non sembrava particolarmente pericolosa. La camera era molto spaziosa e sono rimasto sorpreso di poter soggiornare in una camera così spaziosa a questo prezzo. Il menù della colazione offriva un'ampia varietà di opzioni, con prodotti freschi aggiunti di continuo. C'era una bottiglia di acqua gassata in camera. È anche possibile portare a casa il tè per la colazione dalla macchina del caffè o dalle bustine, così da avere una bevanda calda con sé quando si va a visitare la città.

Ottimo hotel in posizione comoda vicino alla metropolitana, anche la colazione era ottima

Tutto andava bene, ma il personale dell'hotel ha trovato a malapena un paio di lenzuola da mettere nella stanza.

Ottimo servizio e personale cordiale, inoltre offrono caffè gratuito per tutto il giorno.

I really enjoyed our room and the eclectic breakfast regarding the price we paid really worth it.

The hotel is good for the price. I wouldn’t stay there with my family but as a solo traveller it entirely works.

Very poor customer service. I booked two nights at this hotel and was extremely disappointed with my experience. Upon arrival, I immediately noticed that the room had a very strong smell of tobacco. As a non-smoker, this was particularly unpleasant and noticeable. I reported the issue to reception as soon as I checked in, but no solution was offered. The following morning, I was woken at 6:00 am by loud power tools and construction noise from a building opposite the hotel where roof works were taking place. I raised both issues with reception that morning. Regarding the room, I was told that someone would come and investigate. As for the noise, I was informed that construction work could start at any time provided it finished before 10:00 pm, which I find difficult to believe. The following night, the same issues persisted. When I approached reception again, I was told that they were unaware of any previous complaints or actions taken. Overall, the lack of communication, failure to address the room issue, and dismissive attitude towards the disturbance resulted in a very poor guest experience. I expected much better customer care and service standards. I would not recommend this hotel based on my experience

Good experience, not a 5 starts hotel but enough for a couple of nights. Very friendly staff, maybe a bit more modern facility's would help.

It is OK in general, the room structure is suitable for travelers