Hotel in zona Village Kids Vila da Serra, Nova Lima

Traveled to Brazil to visit family. I’ve stayed here back in 2006 just after it was opened. It was lovely. This time in 2022 April I would give it a miss. The staff were rude particularly the guy with grey hair and tattoos on his arm at reception. I first got to the room and was surprised and how dirty the whole place was. Stains on the carpet smears on the walls and when I got to my room, holes in my sheets. I then went downstairs and politely asked to be upgraded at my expense. The next room was a suite with a beautiful corner room view. Unfortunately the air conditioning did not work. The next day I asked for assistance to look at it, I was told it worked. I said I was cooler in the hallway than it was in my suite. They would not provide any help. I even had my brother who spoke Portuguese sort the issue as they didn’t seem interested. This resulted in the embarrassing task of relocating to 3 different rooms and then downgrading because there was no working air conditioning in many of the rooms despite the hotel saying it worked. To mention the other issues: I was double charged for my prepaid stay on the way out. Our rooms weren’t cleaned daIly. The buffet was not to standard Although is has a great location, try the Mercure one block back… this is not an Accor hotel. It’s not up to standard.. Dirty, rude staff, bad air conditioning, unclean.

Amei o hotel, muuuuiitooo limpo, estão atentos a questões da sustentabilidade,nota 10. Pessoas cordiais, café da manhã muito muito bom, nota 10. Jantamos no hotel e a comida maravilhosa. Recepção do hotel muito limpa aconchegante e um piano de calda lindíssimo.

L'hotel è incredibile! Servizio impecabile, zona di svago molto ben strutturata, con piscina pulita e riscaldata, accademia ideale per chi vuole mantenere gli esercizi anche durante il tempo libero. La stanza è semplicemente MA-RA-VI-LHO-SO! La camera è molto ben attrezzata, con tavolo per la zona di lavoro. L'hotel è situato in uno dei migliori quartieri di BH, vicino alle aree di svago e per chi ama la vita notturna è perfetto. Infine, ho amato l'esperienza e ritornerò con certezza!!! =D

We stayed for almost ten long days in this hotel, where beds are uncomfortable and the elevators are always packed. The front desk staff is rude and will show you an attitude anytime you stop by to ask for help. During the checkout, they tried to charge us for breakfast on a day that we were actually in another city in Brazil. I had to show them the boarding passes to prove that we could not eat in the hotel because we were not in Belo Horizonte that day. They have a huge conference center that is always booked. Good luck trying to get a cab in front of the hotel. You will have to find space between the buses parked in front of the front entrance. Additionally, this hotel is on a hectic road, and the windows are not noise-canceling. Therefore, the rooms are very noisy. There is a Japanese restaurant on the premise where the service is equally lame, and the food sucks. We did not pass the appetizer because the waiter brought us the wrong beer and refused to take it back, and the tempura was disgusting. The manager is too lazy to fix that mess because they get enough money with the conferences. We are not coming back for sure!!

Poor experience, 1. The room reserved in advance was not available. 2. The window was broken, allowing direct light into the room without blackout. 3. The air conditioning doesn't turn off the light due to the control not being standard for the machine. 4. Being on the top floor, the noise from the elevator machine is clearly audible, providing a unique experience that, unfortunately, is worth it 👊. 5. To conclude, the snacks from the minibar were already pre-consumed and left in the same place. A rather peculiar situation 🤨. Maybe the trend will catch on, huh... Worst hotel experience in Brazil, and this is my first Google review. Room with an issue: 801. Top floor, first tower. Want an adventure? Just come and camp ⛺️.

Infelizmente eu realizei uma reserva errada e a trip não me reembolsou mesmo Pedindo com antecedência. Me ligaram umas 3x mas só funcionário falando em inglês e eu não falo inglês.

hotel é super bem localizado. Muito limpo e pessoal acolhedor. Café da manhã maravilhoso. Garagem deixa um pouco a desejar... principalmente em carros maiores. num geral o hotel eh muito bom.

Hotel molto ben situato e la cura delle persone è molto buono, molto piacevole. La camera era anche buono, molto spazioso e con una bella vista della lagoa degli inglesi. La cosa che deve migliorare è il bagno, perché la porta non era in posizione aperta, sempre chiusa. La qualità delle tovaglie non è in linea con il valore dei giornali.