I have been an IHG member for over 30 years and I have never had an experience as awful as this.....not even the time I had to walk almost a mile to the ”overflow lot” and not even the time I had to tell the front desk multiple times about the same issues in my room (the only suite in the hotel that held five people.) This was the worst of the worst. We were not even in the room (room 221) 10 minutes when my husband was ”greeted” by a mouse in the bathroom! We packed up and went back to the front desk. In all honesty, if I wasn't totally exhausted from the drive, I'd have probably checked out and gone to another of the over half a dozen hotels in within a few mile radius. But, as I said, we were exhausted. So, we moved to room 423. I wanted very much to move to the total opposite side of the hallway, not anywhere near the ”21” line where the rodent was seen, but the desk clerk insisted that 423 was the only room available on the 4th floor. So reluctantly we took it. Incidentally, although apologetic, the desk clerk didn't seem surprised by the mouse, despite the fact that he said he had not heard of that happening before. If he truly had not heard of that before, I'd have expected a little more of a surprised response (such as ”OH MY, I”M SO SORRY, LET ME SEE WHAT ELSE I CAN FIND FOR YOU”) . When we arrived at the next room, the room temperature in 423 was 75 degrees and we could not get the air conditioning to turn on, no matter how many times we tried. So.....back to the front desk I went. The clerk was not surprised by this and merely stated that ”he could fix it.” He met me on the fourth floor and simply walked over to the unit itself and used the controls ON the unit to operate it, stating that often the unit loses the connection to the thermostat. He probably could have just told me that, but....at that point....whatever. We were tired. I just wanted to grab a bite to eat and go to sleep. Which we did. I didn't sleep well and was constantly looking at the floor for ”moving objects.” The next issue came in the morning. My husband took a shower, only to find out that the drain did not operate properly and he was standing in pooling water. A little unsanitary, you think? After the mouse encounter, the desk clerk offered to post 2000 rewards points to my room stating that that was all he could do, but that I could speak to the manager in the morning. After the shower fiasco, we packed up, and went down for breakfast. I went to speak to the manager. I approached the woman behind the front desk and asked if she were the manager. She replied ”Well not exactly, but what can I help you with? He will be in around 10.” I told her everything and that I felt that not only should the room be free (I paid in points) but that i should be compensated for the aggravation. She comped me 20,000 points. I considered that compensation. But I needed to speak with the manager for a refund of the 23,000 points I paid out. I never saw him before I left. I ema
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