Hotel Belmonte

I arranged a 2-night stay at Hotel Belmonte through *******: on the webpage, no mention of a NIGHTCLUB the hotel is situated above is provided. This listing is misleading in that such essential information has been omitted: if I had been made aware that the hotel is situated above a club, I would not have booked it. After checking in, I took photographs of the room to show the disgusting, broken and run-down condition of it- they’re all attached here. On the night-time, it was apparent how disturbing the nightclub was due to the loud, thumping music. Even after it closed at 3am, patrons were still loitering and shouting outside; it was apparent they were not being moved on out of respect for hotel guests. This resulted in two nights of little to no sleep. Security staff outside the hotel implored us to get a refund, as they were fully aware of Hotel Belmonte’s deceptive way of advertising. When I complained to the hotel manager, he simply said, “There’s nothing I can do” and gestured for me to leave. When I contacted ******* for a refund, their process involved- wait for it- ASKING PERMISSION from the manager for me to get my money back. He said no. As far as ******* was concerned, that was the matter closed. Still considering Hotel Belmonte? No, I didn’t think so.

First off this would have been a bit higher but for one thing. The bar underneath the hotel is not a bar. It’s a nightclub. There was non-stop noise until 4am. After that the street cleaners came out. We were doubly unlucky as it was 30°c during the day so we needed the windows open. If you’re going to Norwich for a night out and you’ll be out until then, you’ll be fine here. Maybe during the week when the club isn’t open as well wouldn’t be so bad. They should really disclose this before you book. Aside from that the room was clean (although the fixtures and fittings are dated) and the bed was fairly comfortable. There was a fan provided which was very welcome! It is rough around the edges. The bathroom window didn’t open and there was no extractor fan so you need to be comfortable with whoever you’re staying with! The holder for the shower head was smashed so we had to hold the shower head by hand. The staff were nice and friendly and did warn us about the noise from the nightclub but at the point of check in it was too late. Not the worst place I’ve ever stayed but I couldn’t go higher than a two star because of the noise.