Ama-lurra Resort Gili Air

La villa era molto bella e avevi la tua privacy. Il servizio è stato molto cordiale e accomodante. Hani e il suo team erano fantastici e adoravano davvero i bambini. Ci è piaciuto poter gustare la fantastica colazione sulla spiaggia. È stato benissimo all'Ama Lurra e consigliamo vivamente la sistemazione.

‘Potentially ‘ could be .. but sadly not one of the best! We arrived by private boat to the resorts own shoreline at destination to step into two used diapers/ dirty nappies and plastic bottles- what could be a stunning arrival - ruined! I only mention this as the shorter in stature of the 2 - I presume owners -was more interested in directing staff through mirrored sunglasses and jagged pointed fingers towards less helpful tasks rather than to a warmer and more ‘hygienic’ welcome. I realise that this may be a newer resort and as a designer ‘looked ‘ stunning but no wonder the staff seemed as if untrained, not knowledgable or have confidence in simple tasks. We had arrived early at 09.15 and was more than happy to wait for our agreed 11am check in- When we returned at 12 giving more turnaround time and not wanting to pressure Our room had been granted a late check out to previous guests Even though we had arrived! We chilled again and went back at 1 pm to be told room not ready or cleaned! This should have been prioritised Again … Shorter in height owner? still directing staff .. now to repotting small plants when villa guests sat waiting No hello or apology from him Small niggles - took 3 requests and a manager ( owners ?) authority to obtain a second room key . Towels smelled strongly of cleaning fluid ( not so eco ?) Housekeeping jammed our bathroom door after we left for the beach one morning for which we were wrongly blamed I’m sure and hope that with the guidance of the ‘taller’ more courteous and approachable owner - this resort will succeed - as it deserves it ! If nothing but for general lovely staff and location/ services that could be offered here Hopefully ‘Eco’ also means communication with guests as well as Mother Nature

What an amazing place! Every detail, since the beginning let us totally amazed! The location by the beach is stunning! The views, the amenities, the food, the hotel and the staff were brilliant. I would have loved to extend my stay here and I plan to return! Best place to stay in Gili Air!