Hilton Garden Inn Westbury

the suite was large and roomy. the fitness center was inadequate. the treadmill was broken the other equipment for example, the bicycle, was impossible to adjust to my height. all three pieces of equipment were in need of servicing.

I don’t like walking into a lobby with a bar! A little loud for me! Hallway on my floor had an odor

The first room I was given had a broken heating unit. The second room I was put in has dirty stained carpet and plaster all over the wallpaper in the bathroom. The couch is dirty. I’m unpleasantly surprised

A lot of undesirables walking in and out of the lobby. People smoking out front and lingering around the front desk looked like crack-heads. It seemed like there was something shady going on between the front desk staff and the “guests” lingering the lobby area. Also the rooms smelled like smoke and the bathroom smelled like dirt. Very disappointed in this hotel.

This was the worst hotel experience I've had in a long while...and to think this is a Hilton! Where to start: 1) no safe in room 2) closet door broken - would not slide 3) smoke detector not attached to ceiling 3) large stain on couch 4) coffee table is a small square - not sure what it is 5) no light on both sides of bed - just one side 6) end table - same side as no light - just a small square table - no drawer or cubby 7) treadmill in exercise room broken 8) Peloton was "updating" for two days and unable to use 9) jacuzzi was empty and broken 10) no coffee in lobby during the day - only during breakfast hours - ridiculous - its cold during the winter in NY - the least you could do is provide coffee for your guests! 11) lamp shade in room torn and cracked 12) towel/robe hook on bathroom door not secure, kept spinning around and dropping the towel off the hook. To think that I paid for this horrible stay - I did mention all this to the concierge and they told me to complain here & apologized for the inconvenience. This was completely unacceptable and I feel that Hilton has fallen to a new low.

Was able to check in early that’s about all that’s good about their hotel. The living room dingy and stains all on the couch. The beds and pillows uncomfortable. Stay somewhere else.

The hotel was modern and very clean. The staff is friendly and helpful. The surrounding area has plenty of good dining choices.

The staff was excellent, particularly the front desk staff. They were very friendly and extremely helpful. Price was reasonable. Location was good.

The surroundings, very good people very friendly make you comfortable and very understanding and caring