Hilton Garden Inn North Conway

Nice new hotel with spacious rooms. It's always nice to have rooms with counter space and shelves in the bathroom. There also is a mini walk-in closet/alcove, which made for so much room to put my items. The modern feel to the room made it feel like a nice little apartment for my work trip. I stayed here for a week so I appreciated the spaciousness and shelves. I was also upgraded as a diamond member. Housekeeping cleaned everyday and did a great job. You could see them out and cleaning in the hallways, etc. I'm not sure about the experiences of rude staff noted previously. I found the staff to go above and beyond to be friendly. They were always seen about and made a point to be friendly and welcoming. At one point, my microwave kicked a breaker (didn't impact the rest of the room so it was nicely contained). I called the front desk and they came and fixed it. You can tell they are still trying to figure some things out, but they are doing so with enthusiasm. The guy who came to check out my microwave admittedly said he didn't know where the breaker was for it, but that he would find it. And he did: Within 5 minutes, it was back on and the front desk called back up to make sure everything was in working order. I was pleased with my experience. Free ample parking. Awesome gym! So much equipment, including dumbbells, kettlebells, medicine balls, cable machine, pullup bar, treadmills, rower, peloton, etc. I loved the selection. The hotel has a nice location close to town and right off the main road. Right next door to the Christmas Loft, which was a fun experience to visit. I was able to make a quick drive to trails to hike in my off hours. Great hotel - I'm sure I'll be back!

New hotel. Very nice. Not a fan of sliding bathroom doors but that seems to be the trend. Unfortunately hair in the bathroom tub and floor. Unfriendly staff spent more time talking with each other than with guests. Felt like high school cliques staring at you all talking together but no one spoke to you. Super odd experience. I travel a lot and the builders did an amazing job, but the staff ruined the experience.

Very friendly staff at check-in. Recognized my Hilton status and provided my free waters upon arrival. Beautiful, new hotel. They had just opened 9 days prior. The room was very clean and very well laid out with all the necessities handy, enough charging outlets, garbage cans and towels. This brand of Hilton does not include free breakfast but they do have a full service restaurant and bar located in the lobby area. Nice indoor pool area as well as a comfy sitting area outside.

*nice, but…… *the power went out in the room in the morning when I plugged in the iron. Called and spoke with the front desk and heard nothing back. Called back and the female clerk said, “well, I pushed the button.” I’m not sure what this meant but power did not come back on. Morning ritual by the window light. You just expect more for being charged $600/ night. *NO compensation for inconvenience…. Isn’t their one job hospitality? *NO trash can in room… *NO directional sign to room 200… just strange lol only went to 201 idk *NO heat in pool- prob 65 degrees *NO hot tub * Another guest we spoke to by pool had food in their fridge. *NO continental breakfast. You will pay for every bagel and 2 ounc yogurt. ….well we didn’t Lol