Hotel in zona The Episcopal Church of the Good Shepherd, Norfolk

We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

Servizio al cliente molto pulito e fantastico.

I quadri di letto erano polverosi quando la matita scorreva un po', ma il resto era buono.

Up to the usual (low) standard I often see at an HGI. This one was last cleaned properly before COVID and the main issue is staffing. The receptionist was the rudest, most disinterested person I've had the displeasure of interacting with. The whole interaction just left me shaking my head as to how someone with such poor interpersonal skills could end up in this customer-facing position... The room itself was tired, dirty and depressing. It was a suite, but the main room was a huge space with a single sofa shoved in the corner. The bed was very worn, with a big impression in the space where 1000's of bodies have been before. The shower was a walk in that left a huge pool of water on the floor and the water took ages to run warm. Breakfast was another example of where cost-cutting is king. There was one server and one cook, and it took 30 minutes to get an omelette . I don't blame the server, she was running around like crazy, there just weren't enough staff for the volume of people at breakfast. There was also a very poor selection of fruit, yogurt etc. Just minimal effort. Overall a very disheartening stay. I won't be coming back!

La mia esperienza alla spiaggia di soggiorno estesa VA era meravigliosa, hanno una grande squadra di gestione e anche un meraviglioso ufficio frontale e squadra di custodia mi hanno fatto sentire come se fossi a casa lontano da casa la stanza era molto spaziosa amato la cucina completa

E' fantastico.

Il direttore generale (Savannah) e il supervisore dell'ufficio di frontiera (Sharon) sono due delle persone più carine che abbia mai incontrato in una proprietà di Marriott. Ho vissuto in un certo numero di proprietà, ma questa proprietà mi resterà per sempre. Alcune proprietà hanno perso la parte ”umana” delle cose e trattano i clienti come $$$, tuttavia, questa proprietà tratta le persone con compassione e cura.Mio padre è diventato malato mentre rimaneva in questa proprietà e ha bisogno di un'ambulanza. In pochi minuti si sono contattati con un'ambulanza e l'hanno portato all'ospedale, e hanno persino cercato di raggiungere i familiari per informarli di ciò che era successo. Possono riuscire a riunire tutti i suoi oggetti dalla stanza e a mettere in un luogo sicuro, e sono stati molto amichevoli ai familiari che sono venuti. per aiutare. La proprietà stessa è molto tranquilla e pulita. Forniscono anche cookie freschi cotti al desk per l'ospite! Così un grande toccamento!! Certamente sarebbe tornato non solo per l'alloggio dell'hotel, ma anche per il personale benvenuto! Pensa a questo un pezzo di Relax durante i vostri viaggi!

Il terreno è tranquillo, la stanza è adatta per il viaggio d'affari, spaziosa e confortevole, pulita e pulita, e la colazione è deliziosa.