Hotel in zona Norfolk Haunted Temple, Norfolk

Questo hotel era assolutamente bellissimo. Da soggiorno, al personale, il brunch, tutto era di alto livello. La posizione è grande, vicino a molti ristoranti e posti di raffreddamento con buone vibrazioni. Sicuramente consigliere e saremo sicuramente tornati. Abbiamo trovato un posto dove stare a Norfolk.

I just returned from a 7 night stay for business. Rooms are well appointed and the beds and bedding are very comfortable. I have stayed at this hotel several times in the past year and the beds are always great. The front desk staff are friendly and helpful. And there is a nice gym. I'd like to thank Breeze for her thoughtful and efficient customer service every morning at breakfast. When I left my credit card at the restaurant on my last day, she ran up 2 flights of stairs to catch me so I wouldn't leave without it. Thanks again!

Questo hotel era in qualche rinovazione. Non c'è problema di grande. in generale molto buon posto per soggiornare.

We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

Il personale era bello, ma l'hotel non era in buona forma. Stavamo venendo a questa città per vedere la funzione scolastica di nostra figlia. Poi la tempesta tropicale ha colpito e l'evento è stato cancellato. Ho cercato di cancellare 48 ore di anticipo ma non hanno consentito. Ho anche chiesto se potessimo solo ottenere un controllo della pioggia e usarlo quando l'evento era ti è stato rischeduto quattro settimane dopo. Come ho detto, il personale era molto carino.

In questo quartiere spesso per l'attività, e io di solito rimango l'HGI su Greenbrier. E' diventato di esercizio e ho iniziato a rimanere qui qualche anno fa. Questo hotel è andato in collina rapidamente durante Covid. Il mio ultimo soggiorno nel Nov 22 sarà il mio ultimo. Continuato a sperare che si riprendessero, ma non è successo ....at tutto. Solo un passo sopra il pitiful. Hotel (non solo le camere che non sono mai pulite) sembra essere raramente pulito. Mi ricorda una bella casa che è stata trasformata in una proprietà di noleggio. Nessuno si preoccupa più di questo, ma non è un buon posto per restare, e finora è caduto, credo, ci vorrà un modello per tornare. Almeno potrebbero aggiornare alla TV più grande di 42”. Se hai una bella schermata grande da guardare alla notte non prestate attenzione a quanto sia cattivo il resto di esso. Uno schifo perché è molto conveniente per me. Dirò che il personale ha sempre Purtroppo, ci sono pochi hotel Hilton carini in questa zona nonostante il fatto che è fortemente popolata.

La stanza è pulita.