Hotel in zona EVMS Brickell Medical Sciences Library, Norfolk

Servizio al cliente molto pulito e fantastico.

La stanza era pulita e moderna; l'iscrizione e l'uscita erano entrambi veloce. La colazione è semplice ma buona. Nel complesso è molto buona e ha una piscina all'interno

My family and I needed a short stay in Norfolk and I found this place. When we arrived, we were greeted nicely. I needed adjoining rooms, but the hotel was booked. The lady at the front desk accommodated me very nicely and I was happy. The breakfast was good and plentiful. There was access to water, tea and coffee at all times. And we were very close to the outlets. I recommend this place.

I made a reservation and held it with my credit card one week before my arrival date. On the day of arrival, while enroute, I received a phone call from the front desk telling me that they had to cancell my reservation due to overbooking the hotel. The front desk clerk did let me know that there where other hotels close by if I was interested. I asked to have the names of the properties emailed to me. Instead, I received an email showing that I made a late cancellation which comes with a cancellation fee. The hotel manager was kind enough to waive the fee but made no attempt to find me a room. Every staff person that I had spoken with had a very clear ”Could Care Less” attitude. I did manage to get a room through Hilton Honors, which I have been a loyal member for over 25 years. Although, their attitude was about the same as the Hampton Inn in regards to the issue. So, if your travels require you to have a guarantied room, do not make a reservation with this hotel, and think twice about making one with any Hilton property. I do not think that Hilton fully understands the power of a network of a respected person attending a business meeting with 150 other travelers. Many will not stay here again.

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

La stanza è pulita.

Il direttore generale (Savannah) e il supervisore dell'ufficio di frontiera (Sharon) sono due delle persone più carine che abbia mai incontrato in una proprietà di Marriott. Ho vissuto in un certo numero di proprietà, ma questa proprietà mi resterà per sempre. Alcune proprietà hanno perso la parte ”umana” delle cose e trattano i clienti come $$$, tuttavia, questa proprietà tratta le persone con compassione e cura.Mio padre è diventato malato mentre rimaneva in questa proprietà e ha bisogno di un'ambulanza. In pochi minuti si sono contattati con un'ambulanza e l'hanno portato all'ospedale, e hanno persino cercato di raggiungere i familiari per informarli di ciò che era successo. Possono riuscire a riunire tutti i suoi oggetti dalla stanza e a mettere in un luogo sicuro, e sono stati molto amichevoli ai familiari che sono venuti. per aiutare. La proprietà stessa è molto tranquilla e pulita. Forniscono anche cookie freschi cotti al desk per l'ospite! Così un grande toccamento!! Certamente sarebbe tornato non solo per l'alloggio dell'hotel, ma anche per il personale benvenuto! Pensa a questo un pezzo di Relax durante i vostri viaggi!

La mia esperienza alla spiaggia di soggiorno estesa VA era meravigliosa, hanno una grande squadra di gestione e anche un meraviglioso ufficio frontale e squadra di custodia mi hanno fatto sentire come se fossi a casa lontano da casa la stanza era molto spaziosa amato la cucina completa

I recently stayed at The Bay Inn and was thoroughly impressed. The room was quaint, exuding a cozy charm that made me feel right at home. The cute courtyard added a delightful touch to the experience—perfect for enjoying a morning coffee or winding down in the evening.The location was unbeatable, putting me within easy reach of everything I wanted to explore. Best of all, it offered terrific value, making it a top choice for anyone looking for quality without breaking the bank. Highly recommend!