Hotel Laguna

Booking said river view. Didn’t get a river or pool view, but street. Was told they were all taken and not given any money back, told trip got it wrong. Ants crawling up the wall into bathroom. Location great.

The location is excellent, staff good, unit was OK, But no lifts and units a bit scattered. Biggest problem was with car parking, lack there of. It may prevent me from booking again as I would always come by car and I noted that the Manager made sure he has a car park spot, but what about paying guests?? Andrew Vieglais

Lovely, bright, clean room. Nice pool area and conveniently located for the beach and Hastings street.

We stayed 2 weeks at Laguna Hotel. Over August /Sept 2024. We stayed in Room 210 and had a fabulous time aided by perfect weather. The hotel is at the top quiet end of Hastings Street. We only used our car for golf. Beach,and Restaurants all close .Tony and team friendly hosts.. We have booked again for next year. Ian and Carol.

We stayed in a ground floor 1 bedroom apartment with direct access to the pool area. It was no issue to the hosts the we arrived slightly early. The suite was spotless and had all the amenities we required for another relaxing break for two including available swimming towels. The poolside bbq area was great - easy to use with ideal adjacent dining area. Hotel Laguna is ideally located next to the retail and eating establishments - the beach and green space near the Noosa river mouth and only a 2 minute walk to the river ferry and kayak/ leisure boat hire. This was our second stay but won’t be our last ( hopefully)

We stayed at hotel Laguna for the first time expecting to have an amazing experience in Noosa to celebrate Father’s day as a family with a young infant. Unfortunately, this is tainted by the poor attitude of staff and lack of customer service. Our air conditioning in the unit was leaking which flooded the living room floor when we got back from dinner at 7 pm. When we raised the issue with the manager Tony, he told us passive aggressively and said “do you have a house, well things break down” there’s nothing we can do but it will be fixed by 7.30 am tomorrow. The next morning, our AC was not only fixed by 7.30 am, we had to wait for AC technician to be called who was only available after 11 am. This is obviously not ideal given the 30 degree heat in Noosa and a young baby that needs to sleep in the cot. Finally he only said sorry as he refunded $300 to my account. While I understand there are so many units to look after but as a manager of the property it is also his responsibility to maintain these units including the AC. We had to pay $22 for towels replacement (and still had to ask for it) and they only do a weekly cleaning service despite the website saying otherwise. Everytime we asked for additional amenities, it felt like it was such a chore for the staff. There is no lift in the property, which makes it difficult when carrying multiple baggages as a young family. While the location is great, there are plenty of other options with better customer service in Noosa.

Hotel in in perfect location in Noosa, few minutes to best restaurants We stayed in studio and it was big enough for king bed, spotless ensuite and kitchen Balcony with table and chairs to relax Pool clean and off the street so perfect privacy, heated as well, with shower and bathroom next to it - brand new, BBQ facility and big table to enjoy meal with family and friends Tony and Linda are lovely people, always happy to give advice and lend a hand if you needed

Best kept secret in Noosa. Relaxed casual vibe, great location, pool and fabulous hosts who have a great knowledge of the area. Very close to beach, the beautiful national park and all that Hastings Street offers. Highly recommend for couples and families.

Wouldn't recommend this property. Quite disappointing really. The photos look good but didn't live up to it when we arrived. This should be ⭐️ a 3 star resort. No fly screen on the balcony door No gel body wash, only bar of soap. Lamp light bulb has blown on bedside table. No fan in the room, only air conditioning and aircon turns off after 5hrs. Old man working at the front wasn't very nice. I paid $650 for Thursday and Friday night in winter! Only thing that was good was the location.