Netanya Noosa Beachfront Resort

The main reason we booked this hotel was its inclusion in Amex’s Hotel Collection. Although the location was perfectly beachfront, there were some disappointing amenities and experiences that should have more transparency and flexibility. It was almost 9pm when we arrived and ended up driving up the hill into the residences as the signage is easy to miss and driving on one way streets on the opposite side was the most daunting task of our trip. When the front desk emailed the day before prior to arrival, it indicated that our 2 bedroom apt (originally booked as a Hasting) was a “beachfront apartment”. Considering it was low season right after the cyclone passed and we checked in on a Tuesday, our hopes were high that the room upgrade was granted. Upon entering the apartment, it was clear that this was not the case. In the Amex letter describing the benefits, it furthermore listed that the amenities of the resort credit were already pre-determined: rental/use of the cabana and wooden games, 4 coffee vouchers for up to 5 AUD, a netanya hat and beach bag. These offerings don’t seem commensurate to the typical $100 USD resort credit offered at other locations. We would have appreciated an alternative as it was raining during our 2 night stay and option for food/beverage credit instead of merchandise. Beach towels and extra blankets and pillows were plentiful in the cabinets however the bath towels were not. The following morning, we noticed that the housekeeping carts were essentially locked cages of towels; bit bizarre as there were more beach towels than bath towels. We did appreciate the late checkout which was one of the Amex benefits.

Avoid this place, rude staff and incompetent reservations and a overbooking system which left us stranded We called ahead to confirm our booking, and the hotel assured us it was set. We paid in full and traveled expecting to check in without issue. At the last minute, we were told they had overbooked and our reservation was cancelled. No alternative arrangements, no compensation, and no real apology. This last-minute cancellation caused significant expense and inconvenience. Very disappointed, and would strongly caution others to double-check before booking here.

We keep coming back every March and love it, great pool and right on the beach and Hastings Street. Perfect spot to enjoy all Noosa offers. March is an excellent time to go as the weather is always warm and the nights are not too cool. We will keep coming back