Hotel in zona uncle's farm, Distretto di Mueang Nong Khai

We travelled up to Nong Khai for the recent balloon Festival and had a room booked at the Royal Nakhara Hotel. As we drove in to the hotel car-park, we were impressed from the outside. Check-in was quick and easy and when we entered our allocated room, it was obvious that the décor and furnishings were a bit tired and dated - but not a problem. However, as we looked around at the room and amenities we noticed several things to disappoint us. First, we saw an enormous birds nest sat right on top of the aircon unit outside on the balcony. The balcony doors were locked (with no key) so we could not even go onto the balcony, but as the view from the balcony was of surrounding metal factory roofs, we had no great urge to go onto the balcony anyway. Walking around the room and bathroom we noticed quite a lot of long black hairs on the floor, obviously from the previous guests and when checking out the bathroom, noticed toothpaste stains and splashes all over the washbasin mirror above and, human defecation waste around the rim of the toilet basin. It was obvious that the room had not been cleaned to a sufficient standard for the next guests. We really did not feel comfortable to stay here and notified the front desk, where a member of the management team and the housekeeper came to check on our findings. After showing them what we were unhappy with, the two members of staff went into the bathroom to discuss it but we could hear them talking and were shocked to hear that they thought we were making a fuss over trivial things. We decided that we were not comfortable to stay in the hotel any longer and asked to cancel the booking and we would find an alternative hotel. The staff initially refused to cancel the booking, then agreed, but said we would need to wait 15-30 days to receive a refund, which was not acceptable, considering that payment had been made instantly when booking the room. After further discussion and upon our insistence, the hotel did refund us the cost of the room and we sought to find alternative accommodation. We have no problem with a room being tired or dated, but that is no excuse for it not to be clean also, and the attitude to our concerns we heard being discussed (”its just only this, its only that”) were simply not acceptable for a service industry facility.

This is my 2nd time booking this hotel … the location is good

Letto confortevole, aria condizionata, pulita, personale pulito, senza colazione e senza molti extra. È un po' difficile arrivare alla stazione (il mio TukTuk ha fatto un duro negoziato per 100BHT, probabilmente giustamente data la distanza) ma per una notte o così è un grande valore. Se si prevede di rimanere qui per un periodo più lungo, assicurarsi di ottenere l'app Grab o simili per andare in giro, se non ha una macchina. Acqua calda decente ....a rarità in un hotel di bilancio (questo fa parte di una catena di hotel di bilancio e dato gli standard qui cercherò questa catena altrove).

I used this hotel as a base to see the rest of Nong Khai. It is located near the town centre and walking distance from the Mekong River. The staff are extremely nice, and helped us with various travelling itineraries to see more of the province. Would strongly recommend this family-run business.

Situazione/ circa 10–15-minute camminare in città lungo una passeggiata sulle banche del Mekong o c'è generalmente un tuk-tuk aspettando fuori dal fronte dell'hotel Room/ è stato abbastanza comodo con frigorifero, spazio sicuro e bagno con doccia a piedi ma manca di finitura dei tocchi e attenzione ai dettagli. La sicurezza non funzionava inizialmente ma presto corretta, solo una sedia sul balcone per 2 persone, porta bagno difficile da chiudere, una carta chiave per 2 persone, casa mantenuta non grande, Screws sticking out of walls etc Breakfast/ La cosa migliore in questo hotel è il cibo. Buffet colazione eccellente con un servizio veramente amichevole, servito 6.30am a 10am, sempre molto di esso goduto sia nella bella sala colazione o fuori su una terrazza. Uova da cucina stazione per ordinare 4 modi diversi. Generale/un sacco di parcheggio sicuro fuori strada verso il lato dell'hotel e dietro. Le camere sono in 2 isolati addiacenti l'uno all'altro con piscina contenente pesce e zona di seggiolino tra loro. Controlla il bar Sky sopra uno dei 2 blocchi. Apre alle 3:00 e serve una buona selezione di cibo a prezzi ragionevoli con grandi viste sulla città, il Mekong e il Laos oltre, grande per il tramonto. Sì, a causa della posizione, colazione e Sky Bar

a new small hotel in city centre near the river front market, bar street and small night food market..no lift in case you need to carry large luggage, bed is hard and toilet is very small, for the price paid, there is many better alternative around. Also with miscommunication between the hotel, platform and myself, i leave after the next day i personal will not return to this place.

Reservato e soggiornato qui con Agoda. Deciso di rimanere qui perché era un po 'più costoso di quello degli hotel circostanti. Una zona di ricezione pulita e caffè disponibile. Ci è un ascensore a tutti i piani. La stanza era pulita e un po 'datato. Caffè e acqua fornita. Bagno piccolo e ha bisogno di riparazione. La porta al bagno sarebbe chiusa. Non molti punti di potenza. 1 al lato di 1 letto e 1 vicino alla porta. Il rumore da altre camere può essere sentito. Il colazione era come previsto e giusto.

We booked via a 3rd party website. The majority of the pictures show nice rooms in a nice (brick built) building and we booked a 'superior' room in (what we thought) was that building. On arrival we were told ”the room you booked isn't available now but we have a 'superior' room available in another building which is bigger and better than the room you booked”. We were led into a very old wooden building next to the nice building we had seen on the website and shown the room - apparently 'superior'!. We didn't like what we saw of the room and given that we noticed the building roof was literally falling down, we asked if another room was available (or the one we had originally booked), and told ”no” - so we asked for a refund and we would go to find an alternative hotel. To this request, we were also told ”no”. After speaking to the owner on the phone - we were told that ”a room is available of the type you booked (Superior) but you have rejected it, so no refund”. We rejected it because its NOT the room we booked (as the receptionist informed us on arrival) and in an old wooden building where the roof appears to be falling down. We have spent several years in the hotel industry and realize that problems can and do occur, but the true test is how you deal with them - and it seemed like we were being blamed for not accepting the alternative room offered to us (which was our prerogative), and were apparently labelled as 'rude' by the staff and the owner. Looking back at previous reviews on other booking websites, several guests have gone through the same experience of being told their room is now not available when they arrive, and its obvious that the owners refuse to accept responsibility whenever someone writes negatively about their experience at this resort and almost always lays the blame on the guest instead of accepting responsibility. As the staff refused to speak to us even, we had to engage with the booking website to intervene on our behalf and after submitting photographic evidence of our experience, we eventually managed to secure a refund several days later but had to find alternative accommodation after wasting almost an hour trying to explain why we didn't want a room that we had not booked, when it could have been easily resolved with a simple ”sorry your booked room is not available, and yes, we will give you a refund if you are not happy with the alternative room we show you”. No doubt we will get told from the owners, in the reply to this review that this was all our fault anyway!.

Carino proprietario ❤️ Carino personale ❤️ Tutti in un posto C'è un caffè, un ristorante, il cibo più delizioso. il letto, le foglie, i cuscini sono molto buoni, la stanza è profumata Raccomandato 👍👍👍 Chiunque vada a Nong Khai deve fermarsi. Se non ti fermi, ti mancherai 🤣

Il personale è sempre un posto fantastico per stare in piedi, aiutandomi a lavarmi i vestiti, pagando un po' di più per stare in ritardo nella stanza (check-out tardi) tutto è buono. Un po' fuori città, ma ancora hanno forniture, il caffè è anche bello.