Utente ospite
21 giugno 2023
We booked this hotel as our “nice getaway in Japan”. We spent months planning and chose this hotel based on its stellar reviews and picturesque photos. We said “treat YOSELF” as we paid the high rates. Arriving, we entered the facility with excitement and were heralded to our rooms to a “welcome tea ceremony” that felt chaotic, rushed, and left us bewildered. There was only one staff member who spoke English, and while she was exceptional, she also seemed to be overworked and spread a little too thin. She was called anytime we needed anything, and I’m not sure she was given any time to think or sleep. After check-in, we were welcomed to dinner which was held in a weird, sparse, conference room with fold out tables and chairs and very little decor. The dinner was also chaotic and the food was not great. We made it through dinner and tried out the private onsen. It was fine. All of it felt super outdated and while the price tag felt luxurious, the experience felt like a sad budget nursing home. We ended up leaving early and spent our precious and limited vacation time exploring more of Japan. Best decision we ever made.
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