Amanoi

wonderful experience and will revisit again! impressed since landing when meeting the resort staff assisting us on baggage. staffs were all well-prepared and helpful. Ms. Nhi and her team welcomed me and my husband with gracious hospitality, making us feel like at home. there were many activities to do that you could spend 4 days or longer without getting bored. the villa itself had full amenities (i’m so impressed that they offered sunblock as well). bed was comfortable and the room functions were very well-designed. housekeeping came to clean most of the time when we were not at the villa and they refilled everything each time (we never ran out of anything). bbq course dinner was incredible, both taste-wise and service-wise, which made me and my husband started to love vietnamese food especially the fresh spring rolls. overall, we are truly grateful for the outstanding service provided by amanoi!

這次入住的是包含有私人管家服務的一臥室住宅別墅（one bedroom residence villa)，雖然價值不菲，但管家服務的確非常盡責，酒店的景色也是非常漂亮。整體來說是一個特別的酒店體驗，值得一試

升級了一晚！

一個字絕了

酒店很好，但對比這個價格做的較欠缺。 1、攜程沒有提供接送機服務，對於這麼貴的酒店而言，應該提前知會客人交通方式。我是提前一天問攜程客服，客服告知120元美金，或者問了酒店自行打車過去。但是路程較遙遠，要1.5小時山路，第一次到這個地方，還是國外，人生地不熟，沒有覺得享受到一萬多塊錢一晚酒店的服務。 來回訂車訂了2000塊錢，額外的花費沒有提前籌劃。 2、攜程的訂房也沒有包含什麼活動的套餐，幫助客户更好的享受度假。我是提前問了客服酒店的活動，客服説到了酒店會介紹，到了酒店之後給一個本子看，大部分收費，也沒有教我們怎麼選擇，並沒有網上説的那麼神，賓至如歸的服務，都是要你電話去溝通去問，沒想出來的，沒看懂的，就沒得玩了。 3、這幾天人多，飛機定了6:40的，也沒拿到late checkout，酒店也不會提前囑咐你，問你有什麼地方去，衹是介紹去餐廳用午餐，沒有幫助我們做些其他活動打發時間。 整體而言，對於這個價格，服務靈活性還需要大大的提高，攜程預訂也需要有package給到客人，特別是接送機服務。我訂的後期還看到酒店稍微有降價幾十到100多塊，真的是不愉快的回憶。

安縵還得是安縵，從接送機到三餐，服務人員也很貼心周到，真的非常非常震撼。下次還會來體驗別的房型。

越南芽莊安縵酒店之旅。超美的無邊際游泳池，世界級的漂亮海灘，零死角的視覺美感，飯店很有耐心的回覆許多郵件及安排接送機，期待下一次的Amanoi～❤

At first arrival, you experience a truly grand staircase and entrance to the lobby. It’s a showstopper. We arrived late and the resort GM greeted us. The resort is located in picturesque national park that we only saw upon departure. We agree this our favorite hotel globally. It is spectacular. Aman differentiates itself with its service. Amanoi staff had an exceptional dedication to our time together. Joy, the GM, is exceptionally charismatic and glamorous. Housekeeping, restaurant servers and room service delivery team were great. We requested a number of exceptions for us during the stay (early pool opening, off-menu food requests) and they worked to make them happen. Though every staff member we interacted with was helpful and pleasant, I’d like to give special mention to Sunny, Putu, Tony and Keva all of whom are world-class hospitality professionals. We stayed in Room 11, an “Amanoi Ocean Pool Villa.” It had a spectacular vista of the bay. Amazing, unforgettable view. There is a private 40’ infinity pool which was really terrific. We loved the privacy. Strongly recommend. Unlike other pavilion and villa types, it had its own private library, well stocked with books, which we used and loved. Shower and bathroom in general were terrific. We wished the wall coverings were grander like they are at Amandari and that they had Japanese style bidet toilets. A/C was bone chilling. We loved the grand view onto the bay where we could see Vietnamese fishing boats during the day at distance. At night, the bright lights of squid boats would light up the sea like stars. The only services that we had were three massages. My husband was in love with his hand massages by the talented Oanh, to the point where he had one and then went back for another. They come with the highest of recommendation. The private hydrotherapy suites, which cost about $35 an hour to use, are also lovely enough to make up for the odd lack of complimentary sauna and steam room. At this hotel you get around by buggy. You call and they come and get you. We like being as close as we were to the main lobby. It works fine, though we occasionally had to wait a few minutes. The food was all around OK — not bad, but probably the weakest element of the resort. We did like the variety of foods available. My husband has more exotic tastes and I have more (to me) traditional western tastes. We were able to both order and enjoy our respective meals. The culinary highlight was a private BBQ dinner that took place in the five-bedroom Residence 18; the staff there did a fabulous job decorating the area and creating a custom menu for us. This dinner was included with the package we booked, but we would’ve been happy if we’d paid for it too. We did not like the Beach Club. It was small, the sand was rough, and the water was a bit dirty from the nearby fishing village. I would not want to stay here if I did not have our own pool and private outdoor area. We do not like interact