Hotel in zona Nijmegen Lent, Nijmegen

The place is nice, staff great. Unfortunately I can not split the stars so please read this. The one star is just and only for the Spa, and it's management. Today I booked a duo scrub to do something nice with my daughter. On the website it is written: Scrub, cream, and head massage for 2 people.50 minutes, 98 euro. This is misleading and totally unfair for the client. We get in and we have 1 masseuse for 2 people.So technically I am paying 49 euro each for 25 (it was 20 at the end) minutes, and not for 50 minutes. Again: THIS is not specified on the website. We are sitting on no bed, just some estethician chairs which put your head lower than your body, totally uncomfortable. Totally low standards. We get scrub on 4 parts of our body: lower legs, front arms, beginning of your back and belly.And we are asked to turn. So only front Then we shower, and with the swimming suits on and with the face towel we get (small) it's totally impossible to get the scrub out. I remove my swimming suit, and I ask for a shower towel, while I am trying butt naked to climb on the chair again. Then comes the cream on the same 4 spots. At my question : why don't we get cream on hands and feet, she says that: The cream makes the feet sliding and the client could fall (!!) And: Masseuse has a phobia touching feet. (Really??? Who hired you?and why don't you do facials then?). Last is the head massage of 5 minutes which it hurts because the amount of oil is non existent. We leave and we paid 98 euro for half a treatment, a partial scrub, a partial cream, dry hands, feet, and lower back, and scrub all over places that I can't name. Masseuse pretends not to see my disappointment or she doesn't care That's a rip off. Nowhere on the website are these things mentioned and we were not informed upfront that the treatment would be only for 4 parts of the body and the masseuse was phobic. I didn't get the choice to stand up and leave, instead of being robbed off I go to complain to reception and the EXCEPTIONAL Lucy (excellent customer care) talks with the spa manager. Obviously the management hired the phobic masseuse so that's the standard. Amateur hour I don't get any excuses, and only 23 euro off the bill. Poor Lucy is left to represent the Sanadome and the shabby operation of a cheap and amateur spa management. She offers me drinks. I appreciate it. I would go back to the hotel and to the thermae, however I won't book a treatment ever again. And so should you do as well! Note for Sanadome management: This kind of service which is obviously incompetently managed from a third part, lowers your standards and your stars. Thank you Lucy, you are really what customer care is about

Nice hotel, located just 10' outside of Nijmegen. We stayed there for 1 night while enjoying a concert in Nijmegen. It's nice to stay a bit outside of the busy city. Prices were more than half of the prices in Nijmegen. So don't expect the same quality or experience. Room was clean and all you need for 1 night. Breakfast was served in buffet style and was plenty for us. Located close to the German border it also offers some amazing walking close to the river 'Waal.

La stanza è buona, la piscina dell'hotel, c'è un ristorante, il prezzo della pizza nel ristorante è molto conveniente, 10 euro una, la colazione è buona, c'è un servizio di massaggio a pagamento

Hotel is isolated in a forests area and is a very nice hotel. Room standard was excellent and we’re looking forward to a good stay. However what developed was so disappointing. Hotel receptionist was abrupt and very customer unfriendly. We tried to order room service and were told abruptly it was not available despite being advertised. I managed to persuade someone to deliver our food by asking a member of staff directly. Food was of good quality but not what we ordered Worst aspect was the air conditioning unit automatically coming on every four hours at full blast and loud noise. It woke us at 11pm, 3pm and 7am and I tried to get it to turn off using the remote which had no instructions. We asked the manager to ensure it was completely stitched off the next night which he said he would. Inevitably it came on again the next night at the same times. When we complained no one cared at all and it is obviously this hotel has no one who understands their own aircon system. We paid for an executive suite yet received truly awful customer service and two bad nights sleep. Such a shame that a good hotel with good rooms destroyed our stay with bad attitudes and uncontrolled equipment. I won’t be back and suggest you avoid

Aveva solo un drink e un snack pre-pranzo, ordinava un piccolo snack di charcuterie con noci di formaggio e olive, era una parte generosa che riempiva abbastanza per non avere bisogno di cena quando siamo tornati a casa a Lent. Amico personale e molti di loro, noi ci sedevamo con il nostro cane sulla terrazza, che guardava un lussuoso campo verde, e ci siamo sentiti molto benvenuti.

Che ne dici? L'esclusività non è assolutamente più. L'occhio nei latticini con il sangue vecchio e il sangue, corde sporche e ogni forma di atmosfera è rimosso nella tua camera d'albergo. Anche un bicchiere nel bagno per lavare la bocca dopo la pulizia dei denti non c'era. Il cibo era ridicolo costo e la qualità per piangere. Suggerimento per il cuoco: considerare un cambio di carriera. Il taglio con “verdi caldi” sembrava verdure che si puzzano fuori dal pozzo del discarico, divertente con un umido inequivocabile di curry e coco. Sashimi di salmone? Sashimi di sashimi avrebbe avuto un po' di meglio - tre piastrelle sottili, di cui mia madre è ancora malata, e questo hotel è anche un centro di accoglienza temporaneo per i richiedenti asilo. Non abbiamo trovato problemi, ma comunicatelo con i vostri ospiti. Qualcosa con trasparenza? Questo è obbligato come gruppo di milioni, cioè. Sono felice che i vostri richiedenti asilo possano offrire un letto caldo, ma un piccolo heads-up sarebbe stato bello. Non tutti sono serviti in questo caso. Prendi un esempio ai tuoi colleghi di Brabant, van der Valk. Il personale della reception ha insegnato le labbra e un'aerazione disgustosa. Lavorare alle vostre signore di softskills, che è meglio.

Hotel di alta qualità.Le grandi strutture della stanza sono nuove e la vita è molto comoda.La reception è molto buona.Poiché l'hotel non organizza sempre tutte le attività, le persone vengono più spesso.Non so perche' la maggior parte della notte e'una radio improvvisamente molto alta nella stanza mattinale, e il giardino non può sentire, e l'hanno trasmesso tre volte. Gli ospiti del negozio parcheggiano gratis.