Utente ospite
1 marzo 2024
I cannot understand the bad reviews. We had a great time in this hotel. The facilities were very beautiful, the pools were kept meticulously clean and all the staff spoke good English. All the cleaning ladies were lovely, very kind people and the quality of cleaning was good. Especially the more mature receptionist woman with red lipstick (Alicia, I suppose?) was excellent, she was so polite and smiled all the time. The cuisine was nice at the restaurants, only at the pool bar Citrus the chicken tacos were a little dry. The men at the Citrus pool bar as well as the waiters at the buffet were so kind. It was very nice of the blonde-haired pool boy to sit between the two large pools and keep an eye on both pools on many days, so people were able to swim in them both even during off-season. We also tried the exclusive experience at the inside spa and it was quite good. The spa lady was wonderful and very nice. We have already communicated our small improvement suggestions to the spa staff, so we are hoping to have an even better experience next time. To all the unhappy guests, my advice is to report their problems immediately to the polite blonde-haired manager instead of complaining online later. In this hotel the management truly understands customer service and deals with even the smallest issues very promptly and takes the guests’ concerns very seriously. We were very happy with the service and the customer-service oriented attitude at this hotel. We will surely come back here and probably try out the sister hotel Cabogata Jardin as well as this experience at Cabogata Beach was so wonderful.
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