Nha Trang Marriott Resort & Spa, Hon Tre Island

I booked your hotel because the details stated that a reservation for the cable car ride to the island needed to be made one day in advance, and it also mentioned that there was a Chinese-speaking front desk. I chose your hotel, but despite multiple email contacts for reservations, I received irrelevant responses and my issues were not actually resolved. Later, when I contacted your hotel by phone, they repeatedly claimed that there was no Chinese-speaking front desk. The entire reservation process was very difficult, and I ultimately chose to give up. However, in reality, I could have handled the cable car ride to the island at the port front desk. Before arriving on the island, the front desk service said that check-in could be processed at 2 pm. However, when I arrived at the hotel front desk before 2 pm, I was informed that check-in could only be processed at 3 pm, causing me and my companions to sit and wait for over an hour. We had to wait until precisely 3 pm to be given a room. When I checked in, I requested an extra blanket and asked for it to be sent to my room. However, by 6 pm, it had not been delivered. I inquired with the staff again and was told that I just needed to wait. By 11 pm, it still had not been delivered. I consulted the front desk again, asking why it had not been delivered and if the service was unavailable. The front desk apologized and asked me to return to my room and wait. It was estimated that the blanket would be delivered to me around 12 am. The entire process was very lengthy. Moreover, when the room was given to me at 3 pm, the cleaning had not been completed. I felt very uncomfortable and thought that the hotel's service was very poor. From the difficulties in booking the cable car ride to the difficulties in requesting a blanket, I can only say that Chinese people should choose carefully and not come back again! Đặt phòng của khách sạn vì chi tiết ghi có cabin lên đảo cần đặt trước 1 ngày và có lễ tân tiếng trung nên mình chọn khách sạn này, nhưng mình liên hệ nhiều lần qua email để đặt phòng đều trả lời không đúng vấn đề và không giải quyết vấn đề, sau đó gọi điện lên khách sạn thì khách sạn nhiều lần nói không có lễ tân tiếng trung, quá trình đặt phòng rất khó khăn và cuối cùng chọn bỏ cuộc, nhưng thực tế chỉ cần lên lễ tân ở bến tàu là có thể làm thủ tục cabin lên đảo, trước khi lên đảo, lễ tân thông báo có thể nhận phòng lúc 2h chiều, nhưng kết quả là mình lên đảo trước 2h chiều nhưng đến lễ tân thì được thông báo phải chờ đến 3h chiều mới nhận phòng được, khiến mình và nhóm phải ngồi chờ hơn 1 tiếng, phải đúng 3h mới nhận phòng được, mình nhận phòng đã yêu cầu: cần thêm 1 cái chăn, xin nhờ chuyển đến phòng, cám ơn, đến 6h tối mà vẫn không chuyển, mình hỏi lại nhân viên thì họ bảo chỉ cần chờ là có, đến hơn 11h đêm mà vẫn không chuyển, hỏi lại lễ tân thì tại sao vẫn chưa chuyển, có phải không cung cấp dịch vụ này không, lễ tân xin lỗi và bảo mình về phòng chờ, dự kiến là vào khoảng 12h đêm thì họ chuyển đến cho mình, cả quá trình rất dài, và khi nhận phòng lúc 3h thì vệ sinh chưa sạch sẽ, cảm giác của mình là rất khó chịu, thấy khách sạn không có dịch vụ tốt, từ việc đặt cabin khó khăn và đến việc yêu cầu chăn cũng rất khó khăn, chỉ có thể nói người Trung Quốc cẩn thận chọn khách sạn này, sẽ không đến nữa!

We stayed for 4 nights and the overall experience was ok. The best way to describe it is the location and area are great, but the staff are average or even below average. Some of the staff has the right attitude and way of working, but others do not. For this level of resort and cost of staying, I expect more competency. Waiters at the pool bar eating food in front of guests, forgetting to place orders, not understanding the customers needs or actual questions, and not communicating internally as well. These specific hotel employees do not have the experience to know the things they are doing are wrong, and need better training. For the first and second day, I was hounded for not having a security deposit established so I can purchase things on my room. I was almost barred from leaving the dinner buffet area and had to go to the front desk again to confirm the rest of the hotel knows there is a deposit. It is a large resort so if you aren’t staying in the main hotel then be prepared to use their electric buggies for getting around. But they were quick and the drivers were very nice.

We stay in Marriott for vacation from 29th Sep to 6th Oct , family of 4. Very disappointed with service and food in the hotel. Very difficult to communicate with stuff , like only 20% can speak English. Food : 4 from 10, breakfast was ok , but vegetables are not fresh some even rotten a bit , also we had lobby restaurant and in dining service all was so-so, poor kids menu was also a disappointment , which never happened in other Marriott hotels. Cleaning room : 3 from 10 , never cleaned the carpet in the villa , so it was always dirty with food and other stuff , when they took out the dishes , they just left them near the door for the whole day , sometimes throw the plastic wrap near the door. Communication: 1 from 10 , very poor trained stuff , almost no English , they had messed our orders like 2-3 times in different locations. Very slow and very unprofessional. Kids club : 4 from 10 , as well not clean , strange stuff , who do nothing there , and even don’t clean the sharp objects on the floor , luckily it was me , who stepped up on it , not someone’s toddler. Location : 10 from 10 , although all of the minuses , the location was super nice , beautiful seashore and very comfortable villa ( which is written has a kitchen , but don’t have any kitchen equipment or even microwave) . Hope the management will take attention to all above.

Thanks to Ms. Tamia & Ms. Mai and staffs in hotel, they really did a great job and professional hospitality, thus we really have a wonderful time in Marriott, kids r had fun in pools n beach. Definitely we will come back again! However, hotel need to renew the room facilities, quite old n can’t meet the Marriott standers.

Our family’s stay at the Nha Trang Marriott Resort & Spa on Hon Tre Island was a blend of breathtaking natural beauty, luxurious accommodations, and a few areas needing improvement. The island itself is a tropical paradise—picture serene, crystal-clear seas teeming with vibrant marine life, coconut palms heavy with fruit, and lush groves of mangoes and bananas. The air is perfumed with the scent of exotic flowers from the island’s diverse trees, creating a serene backdrop that feels like stepping into a postcard. The resort itself is visually stunning, offering a range of accommodations to suit different needs. The villas are a highlight, with spacious double, triple, and quadruple bedroom options, many featuring private pools that elevate the luxury experience. The main building offers a variety of well-appointed rooms with modern amenities, catering to couples, families, or solo travelers. The expansive beach, paired with jaw-dropping sea views, is a standout feature, perfect for soaking in the tranquility or enjoying water activities. Dining at the resort is a delight, with a wide array of options to satisfy every palate, including thoughtfully prepared halal dishes. Whether you’re craving local Vietnamese flavors or international cuisine, there’s something for everyone. However, the “Sands” restaurant had a notable downside: the far corner, where dirty dishes are collected near the coffee machines and Vietnamese coffee station, was unpleasantly odorous, with dirty walls and shelves that detracted from the otherwise pleasant dining experience. Management should address this promptly to maintain the resort’s high standards. Service was generally acceptable, but there’s room for improvement. While some staff members, like the exceptional Lisa at reception, were superheroes—quickly resolving issues with clarity and professionalism—others seemed undertrained. The guest relations team, in particular, could benefit from better selection and training to match the resort’s luxury positioning. Housekeeping was a mixed bag; we observed some staff working diligently, but the cleaning quality in our villa was inconsistent, with noticeable lapses that left us disappointed. Facility-wise, the resort’s infrastructure needs attention. Shower heads and bathroom faucets were subpar, and poor drainage in the showers caused water to pool, which was frustrating. Additionally, the beach, while stunning, was littered to a surprising degree—comparable to a public beaches like Miami’s. Given the resort’s emphasis on nature, we were surprised by the lack of regular beach cleaning. I recommend management invest in sand-cleaning machines and implement a routine maintenance schedule, perhaps every two weeks, to preserve the island’s pristine beauty. A gentle reminder to guests: please help protect this natural gem by keeping it clean! Overall, the Nha Trang Marriott Resort & Spa offers a luxurious escape in a breathtaking setting, with diverse accommodations and dining options. However, management must address staff training, facility maintenance, and beach cleanliness to fully match the resort’s potential. We’d return for the stunning views and Liza’s stellar service, but we hope to see improvements for an even better experience.

SUPER KONAKAMA GÜZEL EĞLENCE MEKANI BIZDEN TAVSIYE. LÜTFEN YEMEKLERI MEVCUT TARIFE SEÇINIZ BURADA KONAKLAMA IÇINDE BIRAZ YEMEK DIŞARIDAN SIKINTI OLABILIR.ONU IÇIN YEMEKLE PAKETI KULANIN.