Hotel in zona Chùa An Dưỡng, Nha Trang

Wir haben die höchste Zimmer Kategorie gebucht. Es war das Zimmer auf der vorletzten Etage und das am höchsten gelegene mit Terrasse. Neunzehn Euro die Nacht ohne Frühstück in 2. Reihe hinter dem Strand mit Meerblick und guter Lage - so die Bilder und die Informationen. Schon die Gasse zum Eingang macht nicht wirklich einen guten. Man muss am Eingang einer Küche vorbei aus der es eher nicht so gut riecht immer mal Müll rausgeflogen kommt. Gut, da kann das Hotel nichts dafür. Ein sehr netter Pförtner hilft einem -ob wann will oder nicht- mit dem Gepäck. Er wird einen auch aufs Zimmer bringen. Der Check In ging schnell und der Reisepass muss an der Rezeption bis zum CheckOut hinterlegt werden. Den bekommt man nicht zurück. Zum Glück waren wir zu zweit so dass wir noch einen Pass hatten um einen Scooter zu leihen. Wir kamen auf der Etage an direkt an der Zimmertür ein riesiger Aschenbecher (als Nichtraucher eklig) Rauchen im Zimmer verboten aber auf dem 2qm Flur und 1 cm vor dem Zimmer erlaubt? Es befinden sich jeweils 2 Zimmer auf den Etagen. Unsere Tür ging nicht ohne Gewalt zu. Absolut verzogen. Im Zimmer dann die große Enttäuschung. Das Zimmer ist in einem Flair gestaltet, der etwas zu altbacken anmutet (das wussten wir aber schon von den Bildern), dass es jedoch schon so herunter gewohnt war.. damit haben wir nicht gerechnet. Die Podeste, der gesamte Boden.. alles schwer beschädigt und das nicht zuletzt weil es auch gar nicht richtig gebaut wurde. Das klingt vll witzig aber: als hätte ein Bäcker das alles gebaut. Barfuß laufen (was ja Standard in Innenräumen in Asien ist) unmöglich wegen Verletzungsgefahr. Ich bin in den ersten Minuten mit den Füßen öfter an herausstehenden Nasen hängengeblieben und hat mir 2 mal die Fußsohle eingeklemmt zwischen den Brettern im Boden welche nachgegeben haben. Wir schlafen immer gern auf sehr festen Matratzen aber das runde Bett war keine Matratze, es war so hart dass es eher ein Brett war. Es war auch keine Matratze erkennbar. Hat keinen Zentimeter nachgegeben. Das Bettzeug wirkte auch verlebt und die Gardine an der Terassentür (welche überhaupt nicht dicht war) hatte viele Löcher. Die Glasscheiben an der Fensterfront waren leider keine Fenster sondern mit Silikon zusammen geklebte große Scheiben. Man hört von draußen alles und das der Boden auch so aufgegangen ist wundert mich nicht, da Wasser und Feuchte hier leichten Zugang haben. Es war nicht sauber.. der Computer (Tower, Tastatur..) war sehr schmutzig.. auch der Stuhl. Die Terasse war so nackig und die Möbel aufgerissen (Rattan).. wir haben uns nicht wohl gefühlt uns wussten, dass wir hier keine 7 Nächte verbringen werden. Wir haben die Zustände an Agoda übermittelt und auch der Rezeption bescheid gegeben, dass wir dies getan haben. Wir haben nicht gepoltert.. einfach nur mittgeteilt, dass wir uns nicht wohl fühlen und alles in einem wirklich sehr schlechten Zustand ist, wir uns aber nicht streiten wollen sondern einfach gehen möchten. Die D

We had reservations for a suite 1 bedroom ocean view room, and the pictures on the Capital One travel website showed this room with a round bed and ocean view. However upon arrival, the manager (“Hoc”? On 08Nov22 afternoon) tried to put us in an inferior room facing a building with 2 beds and a partial ocean view. When went back down and refused this room He said his system showed this is what I reserved and paid for. I showed him my prepaid reservation clearly showing otherwise. It also didn’t make sense, as his room was only $28 for 2 nights and we paid $68 per my reservation receipt for the suite 1bd ocean view. While there clearly was some miscommunication in the reservation systems, Instead of acknowledging and honoring my reservation documents, and dealing with the problem between vendors in the background, he said mine were a “lie”! Yes actual quotes! Even though my payment clearly indicated there was no way I reserved the inferior room he put me in. Over the course of the next half hour, we went back and forth, him upping the room type and me showing him pictures of the room I reserved and requesting that room. He even said that I could NOT have that room because they “sold out 10 minutes ago” and maybe I could “try again tomorrow to switch rooms if available”. I then showed him on my phone that Booking.com shows 3 of these rooms still available - and he said it was “lie”, again! So I showed him on Agoda.com the same fact; he just shook his head. I then called Capital One Travel and they talked to him via my phone as they couldn’t reach his office internationally. FINALLY after all this I got the room I paid for. But I was not happy about this check-in experience. It tainted our whole stay here. Perhaps it was just a one off with this manager, but his behavior demonstrated a serious lack of customer service, common courtesy, logic given the rate we paid, and integrity. We question how the hotel could tolerate such behavior and concluded he must have the support of his management to have been so aggressive and bold in his actions. We will NEVER stay here again as a result.

Don't go here! We arrived in Nha Trang at 10:00 pm for a 2-night stay. The hotel was poorly lit and the only business on a dank street. Our airport transfer driver wryly commented that the hotel had recently reopened after two years. The only worker, a man in the lobby, was fast asleep on the couch when we arrived and I had to wake him up by tapping on the wall. He blearily handed us our key. Forgivable, but he did not speak English. Upstairs in our room, things were worse. The room was clearly neglected since COVID 19 measures were in place. First, lack of cleanliness - there was a foul smell near the bathroom, the scent of cigarette smoke emitting from one of the air ducts, and there was a suspiciously poop-like substance on the bathroom wall. We also found a long hair under the first layer of sheets on the bed. Second, security concerns- the balcony door did not lock, and we could somehow hear drunk people yelling in the deserted street. The last straw was a chemical stench that emitted from the shower when we turned it on. We ended up leaving this hotel after two hours and immediately booking another due to the above concerns.

룸이 청결하였으나 벌레가 출몰하였습니다. 아마도 하수구를 통해 들어오나봅니다. 주로 화장실에서 봤습니다. 위치는 나짱 나이트마켓 옆이고 주변 인프라도 최고입니다. 서비스는 이용객들이 많아서 그런지 직원들이 친절하지는 않습니다. 표정에서도 힘듬이 보입니다. 시설은 좋은것 같습니다. 40층 라운지는 가격값을 합니다. 개인적으로 5시~ 6시 사이 방문을 추천합니다. 전반적으로 만족합니다. 친절을 보고 숙소를 정하지는 않으니 ㅋ 다음에 나짱을 방문하면 재방문 예정입니다

Stiamo alloggiando proprio adesso in questo hotel,prenotato ieri dopo essere scappati dall altro pessimo hotel in cui eravamo(ed era in 5 stelle) Devo dire onestamente uno degli hotel migliori in cui ho soggiornato nel mio viaggio in Vietnam. L albergo deve essere nuovo,camera moderna,pulita,spaziosa e con un bel balconcino che affaccia sulla città(ci sono anche camere vista mare). Piscina al 21esimo piano,due ascensori e non è da sottovalutare quando un hotel è pieno. Personale molto gentile,sempre sorridente e giovane come in tutto il Vietnam. Servizio di cambio euro e dollari in dollari vietnamiti (il miglior tasso trovato in 15 giorni) Avevo sbagliato e fatto due prenotazioni e loro si sono preoccupati di sistemare le cose con agoda e Booking senza il minimo problema. La città è molto bella e grazie a loro il nostro soggiorno non è stato rovinato,anzi,come sarebbe successo se fossimo rimasti nell altro albergo. Posizione magnifica,in pieno centro ma in via silenziosa anche con finestra aperta,servizio di noleggio motorino proprio davanti. Unica nota negativa la Colazione non proprio negli standard europei(mancano i dolci). Tornerei comunque senza pensarci un attimo. Come sempre il personale sa far la differenza è questi ragazzi ci hanno fatto stare benissimo consigliandoci e prenotando per noi quello che chiedevamo. Hotel ben al di sopra degli standard visti senza contare L ottimo prezzo. Grazie di cuore a tutto lo staff,avete confermato La magnifica ospitalità vietnamita. Una menzione particolare alla receptionist giovane ma preparata e con un ottimo livello di inglese

We spend 4 days in Nha Trang photo-shooting our wedding album. The hotel greet us with a warm welcome. We had a wonderful time in here: the space and view are nice, the food taste great. I love the sky lounge for its view (there is a swimming pool here as well) I heard from the staff that this hotel is still in soft-opening period. I look forward to revisit it once it officially opened

We visited this property earlier this year and were so impressed we returned with our elderly parents. It is a newly built & modern property with exceptional service. I made a mistake with my booking and the staff & management were exceptionally accommodating. The property is located close to the beach and surrounded by great restaurants & close to large shopping complex

I enjoyed staying here. In case I return to Nha Trang I will definitely choose this hotel again. thank you🙏 great service, rooms are very clean and spacious, beautiful view from window and balcony, really comfortable to stay in. Convenient location, near to beach. there're a lot of shops, laundry, cafe's nearby. Definitely recommend

I liked this hotel. It actually has 5 star potential. However a few things need to be addressed. First may I say I found the staff to be kind and helpful. The room are nice for the price. However 2 things kind of upset me. The first thing is when something breaks you are told it will be fixed but days later it won't be. Even after asking 3 different times. Secondly, the maid. There were 2 of them and while one was perfectly fine the second one had an attitude as soon as the door opened. She would stare at me and start laughing. She'd start saying things in Vietnamese to he coworker and without knowing the language I knew she was degrading me. I don't know why but it was very obvious. I started to just take the water from her and tell her not to clean. She'd go through my trash in front of me and start showing things to the other maid and just start laughing. I travel a lot and this was a first for me. Lastly, I was there for 4 weeks. She left coffee 3 times. Shampoo and bath gel 3 times. All I 4 weeks. I don't know if she takes it home or if the hotel gives her a bonus to not leave it but that was her way of doing things. I always tip maids and I did the first couple of nights until I realized she wasn't leaving anything and I quit. I went out and bought shampoo and coffee as I could see I couldn't rely on her for anything. Her attitude alone cost the review 2 stars and if she keeps this up with other guests they need to look at making a change.

Era una scelta così grande per un viaggio di famiglia, tutti i dipendenti erano gentili e molto utili, soprattutto il signor Viet, che ci ha dato il suo ID di cacao quando ci siamo recati e siamo riusciti a ottenere il suo aiuto immediato attraverso il nostro soggiorno. La mia famiglia era molto soddisfatta della splendida scena, della piscina spaziale e del grande servizio. Le camere e le altre strutture sono anche molto ben mantenute. Io scelgo sicuramente questo posto di nuovo per il mio prossimo viaggio a Nha Trang! È stato un resort molto soddisfacente, tutte le strutture sono mantenute pulite e ben mantenute, e tutti i dipendenti rispondono ai clienti con un sorriso amichevole. In particolare, il signor Viet mi ha informato dell’identità del cacao quando mi sono accolto e mi ha sempre aiutato rapidamente attraverso il messaggero, il menu del colazione era buono in generale, e le noodles di riso di carne e anti-mi, il cibo rappresentativo del Vietnam, erano ancora migliori. Ho potuto passare le migliori vacanze di famiglia con un bel paesaggio. La prossima volta che vengo a Nha Trang, resterò in questa proprietà.