Utente ospite
18 giugno 2025
I stayed at the Maharani Hotel during Easter for the Chariot Festival, expecting a convenient and comfortable stay. Instead, I had a terrible accident caused by leaking water from the bathroom, which pooled near the room entrance. I slipped, hit my head, and injured my foot. Despite reporting the incident to reception, no manager arrived. I was in pain, missed breakfast, and when I went downstairs to ask for a pain patch, I was coldly told to go to Addington Hospital. No support or medical help was provided by the hotel. Later, I was denied access to the incident report and was shocked to learn that they had misrepresented the accident, falsely claiming it happened in the bathroom due to my "negligence." I was made to feel like a liar, and the hotel offered no apology, follow-up, or care. I spent a large amount of money to be close to the festival — but this hotel was far from comfortable or professional. Avoid at all costs. Safety and honesty do not seem to be part of their policy.
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