The Kilbirnie Hotel

The Kilbirnie Hotel is in a perfect setting, looking out onto the Atlantic Ocean with a lovely view from the front of the hotel. It's very clean and the rooms are a good size with comfortable beds and en suite bathrooms. The restaurant has a good choice of menu and the food was well cooked and tasty. Thank you to Linda, our lovely lady serving breakfast. We had bed and breakfast and also had our evening dinner in the hotel. There's a large bar with reasonable prices on drinks. Diana, the lady that was serving while we were there, was a delight, friendly, and helpful. Tara on reception was so helpful and kind. We had an issue with the shower door in my friends room as it was almost impossible to move and she spent ages trying to help sort it out until the maintenence team dealt with it the next day. So thank youTara, you're a star. The swimming pool and sauna are also good and we swam daily. The indoor pool is warm a reasonable size, very clean too. The main problem at the moment is the building site right next door. The main problem with our stay there, was that although the hotel was virtually empty, we were put in 2 rooms right by the scaffolding by the building site. As the Kilbirnie has very few rooms for people who can't get into or out of a bath with shower, I presume that's why we were put there. We should have been informed of this when we booked as it made a significant difference to our stay. My elderly friend is deaf and decided to stay in her room, even though the scaffolding was right outside her window, blocking any view or light. I complained as the noise was dreadful, only to be told, well, they finish at around 4pm. Sorry, I don't want to stay in a room with drilling, banging, radios blaring and vehicles reversing from 8am to 4pm, thank you. I was given another room and moved myself. I think from then on, we became a problem for the reception staff as we were then virtually ignored. So, as a result, I won't be returning to the Kilbirnie Hotel anytime soon.

Yet again I've had a lovely 😍 stay here with Jason Edwards Travel. Good food/good location /good rooms/ leisure facilities .and top class entertainment .would I come back yes definitely. The staff are so friendly. In the restaurant staff are helpful and accommodating nothing is too much trouble .it's a buffet breakfast and table service for dinner .

Went 16/12/24 for turkey and timsel ,the hotel was fully decorated with trees garlands etc , really good display ,The lounges and bar area were spacious with choice of table and chairs and plenty of sofas ,The bedroom was very pleasant ,new furniture and a spacious bathroom ,, Breakfast was self service (plenty of choice ) Dinner had a choice of 3 starters ,3 mains and 3 puddings , enough choice and all served Hot , forgot to say over looking the sea , would definitely recommend it

Excellent food and drink at reasonable prices. Attended for christmas party and was excellent. Staff were attentive, only downside is that the bar itself needs to be bigger when hosting large groups but this does not detract from the excellent service and quality.

Stopped on a Turkey and Tinsel tour, see view upgrade is overpriced at £60 per couple for 4 night stay, meal times need to be sorted 3 coaches at hotel and we were told our sitting time was 7.30pm driver tried to change time and was very rudely told No can do, by the time you finished eating there were no tables and chairs in the bar to watch entertainment coffee would be nice to have after eating evening meal in restaurant, some staff in the restaurant and on reception restaurant and on reception were very rude, need customer service training, young lady behind bar at night time was VERY pleasant and helpful and stood out from the rest of staff Overall hotel clean and good location, meals were good with a good choice to choose from just sitting times needs to be sorted.

We are still here and wish I wasn’t. It’s 330am and It is ABSOLUTE HELL! Arrived early to use facilities and very accommodating, although no offer of towels! However after that, it was just horrible. Checked in at 3, no mention of restaurant, just pointed me to room, which was nice and clean and tidy with Hypnos bed. Although it must be the only hotel, since the early nineties that does not provide you with water in the room, it’s quite unbelievable for £160. This for me shows the standard we are at! Went downstairs to play pool and have a drink. It was like being in a library! It felt like we were intruding when asking to play on the pool table or for a drink. The lounge was deadly silent, no music playing, and reception working the bar so asking for anything bar related was met with annoyance! We got the dregs of ice in our drinks. Went to reception as ball got stuck in pool table and was asked to wait, which is fine, and then was asked if the question I had could be answered with a yes or no!!!! To say I was taken aback was an understatement! It felt like we were a hindrance, not a paying guest! Anyway, ask about restaurant and was told there was no availability as it was tinsel and turkey coach parties -ITS 9th NOVEMBER!! Why on earth was I not told this on booking a family room with 2 children?? We obviously would have preferred a younger crowd! Went in to Newquay to eat which was nice. Came back to the bar/lounge with strictly come dancing playing on a TV in the corner!! No music just the sound of the TV. No atmosphere nothing. It was horrendous. And to top it off the TV was the other side of the pool table, so couldn’t even play pool!!! Spoke to lady in reception and she gave me a game of chess and cards, which was kind but pointless! We then had to endure the worst singer I have ever heard sing Christmas carols! Couldn’t bear it any longer, so ended up back in our room at 8pm with my 2 children who were boarded out of there minds! Now at 330pm me and my 11 year old son have been awake since 2pm, with a bunch of drunk teenagers slamming doors, shouting, knocking doors! Popped my head out and ask them to please stop and was told to eff off! NICE! Called the night porter, which I couldn’t do from the room phone so had to find hotel number and call hotel. The night porter came up and ask them to be quiet - after telling me to eff off in ear shot of my kids, they were told to “keep the noise down” - unbelievable! This is by far the WORST hotel I have ever stayed in, and we still have to endure breakfast, whoxh I am dreading!!!