Hotel in zona Strayer University, Newport News

Abbiamo viaggiato in tutta gli Stati Uniti per ＞60 giorni. Il nostro marchio di scelta hotel è un Marriott. Purtroppo questo non era al livello che abbiamo aspettato. Quando sono entrato nella nostra stanza ho individuato che la telecamera non funzionava. Era l'unica serata che volevamo guardare un film prima del letto (tempo limitato per il viaggio il giorno successivo), e ho chiamato immediatamente per chiedere a qualcuno di venire in camera. Più di 30 minuti dopo (e un altro richiamo) un gentiluomo è arrivato e ha confermato le batterie necessarie per cambiarle, e poi le ha cambiate. Tutte le aspettative (circa 45 minuti in totale) ci hanno perso l'opportunità di ordinare da qualsiasi luogo la cena. Non molto, ma il parcheggio era facile e il servizio al ristorante per colazione la mattina seguente era eccellente.

The hotel appeared to be very nice according to reviews and pictures online. I saw that it had been renovated but upon arrival, family members told me that it was once the “happening spot” for many celebrities and others that came in town before Holiday Inn took ownership. The decor was nice and clean upon entering the lobby and the front desk and staff were great! The hallway to our room on the main floor had a bad stintch/smell and the doors to the rooms showed the age of the hotel. When we entered the room the floor was very sticky and had to be cleaned which was cared for right away. There appeared to be tons of construction crew staying there as well and many of their big vehicles took up lots of the parking. Other than that it was good but if they can address the age of the doors and fix the smell it would be great! Again the staff was amazing and the Burger Theory staff was great too!

Questo hotel era decente. La dimensione della stanza era buona, e la TV era grande. Ci sono alcuni posti per mangiare entro un passo 5-10. Ci è una zona in piscina chiusa (con acqua dolce) e la palestra sembrava molto bello. La colazione era buona, ma entrambe le mattine ero li', essi corse fuori dal caffè. (C'è un caffè nella stanza), ma il bagno era la questione principale. Il dispensatore di tessuto era vuoto, il contenitore di sapone era vuoto, la pressione del faucet dell'acqua era così forte che l'acqua sparava in tutto il locale quando mi girai sull'acqua, la pressione dell'acqua nel doccia era super basso, Il bagno continuava a correre dopo la giada (o il riempimento), e sembrava ci fosse un mucchio nero sotto il bagno. Ho lasciato la mia stanza alle 3:15 il venerdì pomeriggio per andare ad un evento, ma il personale dell'hotel non mi ha pulito la stanza. In generale, era buono, ma per 160 dollari a notte, probabilmente la prossima volta cercherò altre opzioni.

The only reason I am giving a 2 is because the lady at the front desk was AMAZING. She was more than I could have asked for at a budget friendly place. She went above and beyond for us and tried to make the best of an awful situation. She honestly deserves a raise, or at the very least an opportunity to work at a location that isn't so run down. It is obvious she cares very much so for the facility and I am unsure why it is so run down. Hopefully she is given a better budget and better resources to properly run this location. I forget her name because it was so unique, but she is someone this company should not let go of. She is definitely a keeper!!!. The rooms are ok for what you pay for, but my daughter opened the door to the adult sleeping area and the handle on her side fell off. The elevator had a not so great smell that an attempt was made to cover up. The bathroom and the pool area were not very clean either. Clearly a hot tub used to be there that is no longer there. The patio chairs are not something we were willing to sit on. There was a couple having a domestic in the room next to us and our whole floor smelled like ****. I understand that it has been decriminalized, but there is a very clear no smoking policy and it's not very family friendly to have that smell lingering everywhere you go. We switched hotels within 3 hours.

I would stay here again though this stay wasn't the greatest. I would not expect the same issues next time, and the staff were pleasant and helpful. The hotel was under renovation so we had to enter through the back door. Made loading luggage in a little tricky, but a staff member happened to be by the door and offered to assist. At 3:30 a.m. the fire alarm went off. A staff member said it was not an emergency, that someone was smoking in their room. Thought that was strange as the guests two doors down from me said their detector had been flashing intermittently throughout the night. Ours never flashed at all, not even when the alarm outside our room was going off. The fire department came to my (adult) son's room to check that detector saying it was his that set it off. My son doesn't smoke, which apparently was easy enough for them to figure out with no smell of smoke or evidence of smoking in the room. An hour or so later the clock alarm went off. We hadn't set it. I turned it off but some time later it went off again. I unplug it from the wall. It went off again. I finally buried it under a bunch of pillows. It finally stopped. The next morning I overheard a maintenance person telling a staff member something along the lines of minimal things they could do as the fire alarm system was old and perhaps, given a big storm rolled through during the night, some water had gotten to the wires and set it off. So we didn't get a good night's sleep, but the staff were pleasant and the room was clean. In particular, the lady manning the breakfast and coffee station, Helen, was a doll. She asked everyone how their evening was, helped anyone who needed it, immediately cleaned off tables when people left, always wore a smile, and was just ever so delightful. My mother said the grits were the best she'd had in a long while. She told Helen it was obvious she knows how to cook grits. Helen smiled, thanked her and said she's been making grits for a long time. Thanks Helen, for being you! Five stars for Helen!

Despite the outside appearance, the inside of this Hampton Inn is showing its age. The place felt musty and some of the furniture was quite worn. Some visible roof repairs (poorly done) and peeling wallpaper. I had two rooms and one had no shower gel, the other no shampoo - this facet of the ”save the planet” is getting old quickly when housekeeping doesn't replenish the bottles on the walls. Several door handles (exterior and room) were tough to get to operate properly. The staff, however, was very good. The front desk and breakfast staff were particularly welcoming and happy to help with some of the issues like the soap.