Hotel in zona Hilton Village Townhomes, Newport News

Abbiamo viaggiato in tutta gli Stati Uniti per ＞60 giorni. Il nostro marchio di scelta hotel è un Marriott. Purtroppo questo non era al livello che abbiamo aspettato. Quando sono entrato nella nostra stanza ho individuato che la telecamera non funzionava. Era l'unica serata che volevamo guardare un film prima del letto (tempo limitato per il viaggio il giorno successivo), e ho chiamato immediatamente per chiedere a qualcuno di venire in camera. Più di 30 minuti dopo (e un altro richiamo) un gentiluomo è arrivato e ha confermato le batterie necessarie per cambiarle, e poi le ha cambiate. Tutte le aspettative (circa 45 minuti in totale) ci hanno perso l'opportunità di ordinare da qualsiasi luogo la cena. Non molto, ma il parcheggio era facile e il servizio al ristorante per colazione la mattina seguente era eccellente.

The hotel appeared to be very nice according to reviews and pictures online. I saw that it had been renovated but upon arrival, family members told me that it was once the “happening spot” for many celebrities and others that came in town before Holiday Inn took ownership. The decor was nice and clean upon entering the lobby and the front desk and staff were great! The hallway to our room on the main floor had a bad stintch/smell and the doors to the rooms showed the age of the hotel. When we entered the room the floor was very sticky and had to be cleaned which was cared for right away. There appeared to be tons of construction crew staying there as well and many of their big vehicles took up lots of the parking. Other than that it was good but if they can address the age of the doors and fix the smell it would be great! Again the staff was amazing and the Burger Theory staff was great too!

Questo hotel era decente. La dimensione della stanza era buona, e la TV era grande. Ci sono alcuni posti per mangiare entro un passo 5-10. Ci è una zona in piscina chiusa (con acqua dolce) e la palestra sembrava molto bello. La colazione era buona, ma entrambe le mattine ero li', essi corse fuori dal caffè. (C'è un caffè nella stanza), ma il bagno era la questione principale. Il dispensatore di tessuto era vuoto, il contenitore di sapone era vuoto, la pressione del faucet dell'acqua era così forte che l'acqua sparava in tutto il locale quando mi girai sull'acqua, la pressione dell'acqua nel doccia era super basso, Il bagno continuava a correre dopo la giada (o il riempimento), e sembrava ci fosse un mucchio nero sotto il bagno. Ho lasciato la mia stanza alle 3:15 il venerdì pomeriggio per andare ad un evento, ma il personale dell'hotel non mi ha pulito la stanza. In generale, era buono, ma per 160 dollari a notte, probabilmente la prossima volta cercherò altre opzioni.

The only reason I am giving a 2 is because the lady at the front desk was AMAZING. She was more than I could have asked for at a budget friendly place. She went above and beyond for us and tried to make the best of an awful situation. She honestly deserves a raise, or at the very least an opportunity to work at a location that isn't so run down. It is obvious she cares very much so for the facility and I am unsure why it is so run down. Hopefully she is given a better budget and better resources to properly run this location. I forget her name because it was so unique, but she is someone this company should not let go of. She is definitely a keeper!!!. The rooms are ok for what you pay for, but my daughter opened the door to the adult sleeping area and the handle on her side fell off. The elevator had a not so great smell that an attempt was made to cover up. The bathroom and the pool area were not very clean either. Clearly a hot tub used to be there that is no longer there. The patio chairs are not something we were willing to sit on. There was a couple having a domestic in the room next to us and our whole floor smelled like ****. I understand that it has been decriminalized, but there is a very clear no smoking policy and it's not very family friendly to have that smell lingering everywhere you go. We switched hotels within 3 hours.

Quando siamo arrivati, l'hotel era in ristrutturazione, ma sono sicuro che la ristrutturazione sarà finalmente buona, ma c'era molto da desiderare. In primo luogo, sebbene la lista su ********** dicesse che la stanza dormiva 5, dormiva quattro, e dovevamo infilare tre grandi bambini in un letto, perché non c'erano trunchi o niente. Non c'era posto in camera, quando mangiamo in camera dovevamo sederci sui letti. I letti erano così svegli che ci svegliarono di notte, mentre scorrevamo. Il bagno non stava sdraiando correttamente e anche i bug uscirono dall'acqua. Non c'è stato colazione anche se diceva che era stato fornito online sul sito dell'hotel. La parte peggiore è che non ci sono stati offerti rimborsi o crediti anche se l'elenco non era come descritto. Non rimarremo mai qui. Mi aspetto un hotel di bilancio a prezzi di bilancio, ma dire cose che non sono vere nell'elenco sta attraversando una linea.

The only thing I liked about this hotel was the clean rooms. Everything else: a major disappointment. We checked in Thursday 7/21, and the front desk computers were down. The front desk agent registered me by pen and paper, it took 25 minutes. When I went to my room, the air conditioner wasn't working, so I had to go back to the front desk and change my room (another 10 minutes by pen and paper). The air conditioning units in each room, lobby, and dining area were over 30 years old. The hotel itself (lobby, dining area, exterior building, landscaping, and parking lot) wasn't well maintained and didn't reflect the photos shown on the Travelocity website. There was peeling paint in our guest bathroom, and the furniture in the lobby was faded, dirty, and worn. The lobby computer was sitting on a desk that was bar high, but had a normal sized chair instead of a bar stool. The lobby computer also had unreliable internet connectivity. The bathroom had motion sensors that turned the light and fan on every time you walked in or past the bathroom. The front desk had staff who were visibly frustrated and unmotivated regarding the issues with the hotel. Two front desk personnel informed me they were on the receiving end of other angry, dissatisfied guests. The housekeeping staff wore regular clothes, not clothing indicating they were housekeeping; some of their clothes were untidy, and one of them was wearing jeans without a belt; his pants were hanging below his butt. Both ice machines were out of order. The website listed an outdoor swimming pool. but it was located at the adjacent hotel (a rundown hotel) next door and it was out of order. It didn't look like the pictures on the website. At 1215am Friday a front desk agent knocked on my door because they forgot I moved to another room. He needed to confirm that the room was occupied and not vacant. Breakfast had very few items, some of the items, such as fruit appeared frozen and almost rotten. I paid for two rooms for a total of $988 for an average cost of $165 a night. I rate this hotel as two stars. When it comes to hotels, first impressions and overall presentation are two key factors. Based on my three night experience, I won’t be returning. I did speak to the manager about the issues, and I received a $100 credit on my hotel bill. However, offering small credits pale in comparison to the overall issues of this hotel. The management and ownership seemed to care more about business than repeat business. When speaking to them directly, I felt they offered lip service, but no genuine concern for the issues with the hotel. I believe the issues I had with this hotel aren’t recent, and management nor ownership hasn’t taken any steps to improve the minor issues and the overall appearance and services of this hotel. Without an external inspection or audit, I feel the issues will be an ongoing experience for anyone who stays there.