The Vanderbilt, Auberge Resorts Collection

The rooms here are not worth $800. The online pictures make the rooms seem really nice, but the actual room looks nothing like them. I had high expectations, but instead, I found IKEA furniture, paper-thin walls, and cheap carpeting. The couch was covered in lint, and I was appalled at the quality for the price. There was only one person on the night shift, which seemed unfair to them. Customer service was terrible, with staff chatting 75% of the time. This place has potential, but it is not an $800 hotel. I recommend checking out Castle Hill Inn for a truly luxurious experience.

We had a lovely stay at the Vanderbilt during our first trip to Newport. The property which is very well located was beautifully decorated for the holidays and had a warm, elegant atmosphere. Our suite was spacious and had excellent views of the harbor and Trinity Church. All members of the staff were extremely friendly and helpful.

Morgan kicked off a wonderful start by her fantastic communication before we even got there! She was amazingly helpful! Then when we arrived Heather and Brooke made us feel so special and Heather even got us an early check in with great communication! I can't say enough about Said. His very warm greeting when we pulled in and his wonderful friendly manner as we were checking out was fantastic! Such excellent hospitality! Ty was so friendly and brought everything to the room for us and showed us around and was very thorough in making sure we were comfortably set - he ran all of the right pieces of luggage upstairs and helped us get settled. The room was so lovely and then Emma stopped by to bring us a special amenity and she was also so friendly! We loved it! My girl friends have never stayed at an Auberge Resort and they kept saying how incredible everything was - and they were right! The bed was so comfortable and housekeeping did such a lovely job with our turn down. We loved that we each had our own special water bottles by the bed! Throughout the visit, anytime I had a question for Heather, she was such a helpful happy person for all of our needs. At dinner, Tiffany was so incredibly friendly and knowledgeable. She patiently helped us pick out the perfect meal and accompanying drinks. She really knows her food and wines!! Thank you Tiffany for an excellent dinner experience! Morgan visited again to check in with us which was great so we could tell her how awesome her recommendation of the Breaker Lights was. The food was so delicious!!! Especially the octopus and gnocchi. The next morning check out was so easy and we were able to leave everything and enjoy a lovely morning in town before leaving. Again, Said spoiled us with his friendly manner, warming up the car, putting waters in cupholders, we felt so pampered! It was an excellent trip! Thank you!