The New George Hotel

Omg , for the love of god do not go to this hotel . 2 businesses in one downstairs bar and coffee place absolutely lovely jam bar it’s called . But the hotel part omg , room was fine but there health and safety is disgusting . Fire alarm went off 2 o clock in morning and stayed on for nearly 3 hours , got up with biggest fright headed to fire point stood there nearly an hour no staff police were on another incident no fire brigade it was hell . No fire 🔥 but after we got up after little sleep a guest said there was a disturbance in one of the other room and fire alarm was set off by guest . NO STAFF to assure u were ok nothing if there was fire god help u , got thru to person running hotel was told he was investigating what happened clearly didn’t know . Asked for a refund and has now stopped answering phone , think changed number . Won’t be back and wouldn’t feel safe Customer relation terrible

Where do I start? Only x4 parking spaces for x22 rooms, room was disgusting with hair and dust everywhere on floor/sideboards. Constant smell of raw sewage with drains gurgling, broken toilets outside door on entry. Not fit for humans to stay in, this needs reporting to HSE really before someone gets seriously ill.

After reading the reviews I was not expecting much, we were pleasantly surprised. We arrived in the bar & was shown where to go by the staff. We stayed on the top floor, room was spacious, clean & had a decent en suite. All in all excellent value for location & price paid

This establishment was absolutely filthy. I have stayed in hotels and student accommodation all over the world, but this was one of the worst. It was filthy, there’s no other word for it. I had to clean the room from top to bottom, it didn’t look as if it had been cleaned for months. The mattress was stained and covered in food debris, dirt and human hair. The floor was dirty, the bathroom was horrible as well. It was bordering on being unfit for human habitation. I would have left if I thought I could find somewhere else at short notice, but it was the weekend of the Great North Run and I knew there would be no places anywhere. I paid £250 for this room because the owner had massively increased the prices to take advantage of the people running for charity. We had also been told the room had a no refund policy. The room was very basic, no air con, boiling hot, we had to jam the small window open as the latch was broken, which didn’t help with shutting the noise out. Thin curtains blocked no light at all. We got little to no sleep. We were told there were kitchen facilities, but I didn’t want to go near them. My pets sleep in cleaner conditions. A thoroughly miserable experience from start to finish.

Couldn't stay the second night due to the really bad smell in the room, was told we would have a refund for the second night which did not materialise. Could not leave the window open to get rid of the smell as it was directly onto a fire escape and the catch was broken.

The communication prior to arrival was great we were told how to enter the property and where to find our key and the code needed to retrieve the key from the box also given a code to use to enter the property after hours as the bar entrance downstairs would be shut. The room was basic which was fine as it was cheap £70 however I did notice after making the booking and buying some gig tickets for a concert happening nearby that the same room would have been £250 if I had booked it after obtaining the gig tickets this is just pure profiteering 🤷🏻‍♀️ The bedding and towels were clean but the other furniture was abit tired looking this didn't bother us too much as it was just a base for one night. The windows on our room had no handles so were unlockable and held shut with some insulation tape. This could have been overlooked as we were slightly above ground level however we were woken at 1.30am by some disgruntled guests who were banging on the front door to be in and shouting for the front door to be open - they obviously didn't get the memo about using the back entrance after hours! They were hammering the door so hard that our room was quite literally shaking. The same thing happened again a little later. All was quiet again until the shop over the road opened at 7am I appreciate they have deliveries etc but the noise was worse all the more by the fact that we couldn't shut the windows! We literally got up and made a swift exit. Our first night away without our kids in over 4 years going home for a rest! You definitely get what you pay for so will avoid cheap and cheerful in future if this isn't a problem for you then you it would be fine. Within easy walking distance to the city centre but close to a metro station also for easy access.