Candlewood Suites Newark South - University Area

Mold The mold smell was so bad I got a huge headache and we had to leave. We went to another hotel.

The refrigerator did not work. I called the main desk and was told it would be checked later. Meanwhile, I had purchased food which subsequently went bad. No one came to check it until the morning of my check-out. He said the plug was out and plugged it in, and commented that when the red light is on, it is working. He fixed it. The man at the desk claimed there was some sort of blackout the day before my arrival. If so, they did not check to see if appliances were working. I paid for a room with a kitchen. I could not use the kitchen because I could not put food in the refrigerator.to cook. I was not offered a refund for a kitchen I was rendered unable to use, nor was I refunded the cost of damaged food. On my first night, I requested whether they could order an Uber when I had to return to the train station. The young lady at the desk said yes. On the morning of my departure, I was told that it was not true. They did not even have a number for Uber. I was told Uber could be ordered from my phone, but I needed to have the app. That could only be done on my laptop, which was already packed. They tried to order me a taxi which ultimately could not be sent because the driver did not come into work today. Consequently, I walked from the motel to the train station, a little more than one mile, with a heavily packed wheeled suitcase. Additionally, there was mold around the rim of the bathtub, and burn holes in a chair that also had part of the fiber scraped off.

Weary Traveler Haven Emergency stopover in DE due to traffic and weather. Front desk manager was so helpful. The suite was comfortable and well-appointed. We were able to get a good night’s rest and resume travel in the morning.

Horrible amount of bug all over linens and fabrics looked them up and they are ventricas mite. Was shown no respect from the woma the man otherwise was very respectul. We showed maintenence workers and maids who said rhey are in everywhere. Told staff immediately but management denied it all sais my fiance had head lice she was the cause. Almost snapped off some limbs and added to my collection. BEWARE!!!!

I reserved a room with 2 Queen beds. When I checked in they put me in a single queen bed…. I am very disappointed

The staff was excellent but you definitely aren't paying for a room with a view. Other than that, the room was quiet and comfortable.